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Login failed: Communication error


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Hello,

 

we install era on ubuntu linux desktop 12.04

 

after all installation complete this error came up.

 

Login failed: Communication error

 

eraserver: running

tomcat: running

mysql: running

 

in the last error /var/log/eset/RemoteAdministrator/Server/last-error.html

 

CDatabaseModule

2016-Nov-22 11:12:00

Database connection down. Exception:[unixODBC][MySQL][ODBC 5.1 Driver]Can't connect to MySQL server on '127.0.0.1' (111) (2003)

CDatabaseModule

2016-Nov-22 11:12:00

Sending DatabaseStatusUpdate: isDbRunning=0

CDataMinersModule

2016-Nov-22 11:12:00

CDefaultWriteLogHandler: Failed to write log of type PERFORMANCE_SERVER_EVENT with error: [unixODBC][MySQL][ODBC 5.1 Driver]Can't connect to MySQL server on '127.0.0.1' (111) (2003)

 

how to solved this problem?

thank you.

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  • ESET Staff

Have you checked whether MySQL is listening on proper port using netstat -taun? Also I would try to restart MySQL service. Have you performed any upgrade or other OS related changes recently? What version of MySQL database and driver are you using?

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