pcpcpcpc 0 Posted November 17, 2016 Share Posted November 17, 2016 I have recently installed ESET Smart Security v9.0.318.0 and upgraded it to v9.0.408.0, but every time I restart or shutdown my computer and open it, I am getting a message that the antivirus protection is non-fnctional (see the photo attached). I have searched for solutions online but the process there doesn't work for me. I also reinstalled it but, it still came after a shutdown. Whoever experienced this problem, I badly need your help to solve this problem. Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 18, 2016 Administrators Share Posted November 18, 2016 Perhaps the quickest solution would be uninstalling v9 and installing it from scratch. However, it would be beneficial also for other users to determine the cause than doing a simple reinstall. Therefore, please use ESET Log Collector to collect logs as per the instructions at hxxp://support.eset.com/kb3466/ and supply me with the generated zip file. Based on the logs I'll suggest how to proceed from there. Link to comment Share on other sites More sharing options...
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