mstroud_pfi 0 Posted November 14, 2016 Share Posted November 14, 2016 I'm in the process of deploying V6 AV to my users and ran into some issues today. We received some complaints today regarding Outlook stuck at updating and it was right after Eset installs on the PC. There are few posts in the forum regarding this issue but it doesn't look like it's been resolved or it could be by design. Some of these users have shared mailboxes so their OST's can get pretty large. Is Eset scanning their entire Outlook profile? If so, does it block all incoming emails or does it cause the synchronization to stop? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted November 14, 2016 Administrators Share Posted November 14, 2016 Couldn't it be that there are too many emails in inbox and it simply takes a lot of time to scan them after installation? Link to comment Share on other sites More sharing options...
mstroud_pfi 0 Posted November 14, 2016 Author Share Posted November 14, 2016 Yes, that's what I'm thinking but I was curious about the behavior of Eset and why it would prevent synchronization? I want the Outlook integration so maybe it's just something we will have to deal with for new installations. Link to comment Share on other sites More sharing options...
jimwillsher 65 Posted November 15, 2016 Share Posted November 15, 2016 We've had this on 20+ machines. You have to delete the email profile (in control panel on the client) and recreate the profile. It'll then work. 20+ machines (possibly even 30+) out of > 100, and deleting/recreating always worked. Also, we only experience it straight after the ESET install, we've never had to revisit a computer that we've already performed this "fix" on. Jim Link to comment Share on other sites More sharing options...
mstroud_pfi 0 Posted November 15, 2016 Author Share Posted November 15, 2016 Thanks Jim. I recreated the profile as a quick fix and it seemed to fix it. Our "Shared Folders" are set to cache so some of their OST files can be very large. Link to comment Share on other sites More sharing options...
bbahes 29 Posted November 16, 2016 Share Posted November 16, 2016 I guess same settings exist in v6, but in v5 I had to disable these settings: Windows desktop v5 > Email client > Settings Disable checking upon inbox content change: Yes Windows desktop v5 > Email Filter > Settings Scan read messages: No Repeat scan after update: No Settings these options helped in preventing similar problems. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted November 16, 2016 Administrators Share Posted November 16, 2016 Just out of curiosity, don't you all use Cached Exchange mode in Outlook? In such case, flagging emails in inbox could take longer after installation due to communication with your Exchange server. Link to comment Share on other sites More sharing options...
mstroud_pfi 0 Posted November 17, 2016 Author Share Posted November 17, 2016 Yes, we do use Cached Mode. Link to comment Share on other sites More sharing options...
mlottgie 0 Posted December 10, 2016 Share Posted December 10, 2016 We had the same problem yesterday on one of the first 25 or so machines. Deleting the OST file and allowing it to finish rebuilding seemed to work. Link to comment Share on other sites More sharing options...
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