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console.exe aplication hang


underdosed
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Hello

 

We have erac v5,3 installed on a windows server 2008R2

 

Since last week, i can access the server from the remote console, it keeps getting "no respond" and it crash

 

On the logs from the server, i getting event id 1002, aplication hang, related with console.exe process.

 

I tried the console from another machine, same issue.

 

I tried reinstalling the server and console, same issue.

 

I was about to uninstall it, and install again, but when i try to make a backup with eratool, i get this:

Stopping ERA Server service...
Checking server state...
Current server state: service running
Service operation failed (attempts: 50, code: 0)

Starting ERA Server service...
Checking server state...
Current server state: service stop pending
Service operation failed (attempts: 0, code: 1056)

Operation failed

So, i cant make a backup of the config or databse either :/

 

Any tips on were to check to try to solve the issue?

 

Regards

 

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