MarcS 0 Posted November 8, 2016 Share Posted November 8, 2016 Hi together, got some weird behaviour after updating my ERA Server und console from version 5.2.26 to 5.3.39 and updatingclients from 5.0.2237 to 5.0.2265. I am using device control for few years now and everything worked es expected. Devices were blocked/acessible and all these actionswere logged on the client side and transferred to my ERA server, so i can see the logs on the tab device control. Former updates of serverand clients doesn't changed this function as expected. Now after updating to the latest versions the device rules still work , logging on the client side works, but i do not get logs on my server anymore. I tried a lot of things: changed severity for the rules, added new devices, changed logging options for the server, build reports and so on. Nothing helped. I still got no logs on my server für device control. Returning to the old version doesn't make sense and after intensive testing of version 6, version 6 is not really an option for us: Bad performance, not very intuative, slow web Interface, wrong way for us and not an option for the future. Does one knows how to reactivate the logging option on the server? I searched this Forum, the knowledge base etc. but have not found a solution. Even the Change logs from ESET does not mention anythingtowards this problem. Maybe someone can help. Greets, Marc Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted November 8, 2016 Administrators Share Posted November 8, 2016 Check the Device Control rules and make sure the logging severity is set to "Warning". Logs with standard or no severity set are not sent to ERAS. Please elaborate more on "Bad performance" as ERA v6 is used by clients with several dozens of thousands clients and the performance is excellent provided that certain rules are fulfilled. How many clients were connecting to ERAS v6? Was it running on a physical or virtual server? If the latter, did you use ESET's virtual appliance or it was a server OS running as guest? What database did you use? Was it located on the same machine? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted November 8, 2016 ESET Staff Share Posted November 8, 2016 An important info to be asked is also which version of ESET Remote Administrator 6 you have been testing (you can locate the version info in the "about" section of the ERA V6 webconsole). Link to comment Share on other sites More sharing options...
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