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Found 5 results

  1. Greetings, I need to install a bunch of the agents on computers that have had ESET Antivirus 6 for a compuple of years but have never had either SMC Agent or ERA Agent. This is in followup to this post. I cannot use AD reliably, because only about half of the devices are domain-aware. I have tried using the remote deployment tool with all computers on several networks (still about 100 devices to go) without success. I always get following roughly translated error: Deployment failed "Network path not found". (WNetAddConnection2 failed with 0x35) Additionally, I have tried this with: - public (without credentials) and domain share. Share as read and execute permissions. - pointing to the file on the local filesystem to the SMC server - using domain credentials - using local admin Success rate is 1/100 so far. I have added the GPO per documentation and I have also managed to install the Agent on 1/60 computers. Ir required a gpupdate and a couple of reboots. For those computers that it does not work as expected, the gpresult mentions that changes need to happen prior to login, but they never finish because the Agent is not listed in Control Panel > Programs. Also have to deal with computers routed over L3, because of remote workers that I will not have the chance to manually upgrade. At this point I am installing agent by hand using the All-in-one package with latest Antivirus + Agent, because of my fear of computers losing connectivity as per the referenced thread. Thanks, mmadeira EDIT: Using the forums, because I did not get an engineer to look at my concerns. So far I have only been told to upgrade and I have been migrated from ELA to EBA after the connectivity issues came up in the other post.
  2. Hello, Is there any recommend way to deal with 6.X agents prior to 6.5. In particular, I would like to upgrade the agents to the latest SCM agent. Problematic agents are versions 6.2 and 6.4. The target devices are a mix of Windows XP,Vista,7,10. Some are within the Windows domain and others are not. The SCM server is not on the domain. Options I have tried: - deployment tool. Does not work: - network path not found (tried both with a local path and a public network share on the same subnet) - GPO for Domain-aware computers - never upgrades to agent 7.2 even after gpupdate and multiple reboots. gpupdate always mentions that some tasks need to be done prior to logon. - the GPO is working to some extent, because computers without any ESET product are getting the latest Agent installed. 32-bit and 64-bit Right now I have wasted a bunch of time that I could have used manually updating agents to 7.2 by waking up at 7AM before users get on their computers. These are the notes I wrote while reading documentation: - cannot upgrade ERA agent to SCM Management Agent on client computers pre-6.5 - the task runs successfully but https://help.eset.com/esmc_admin/71/en-US/client_tasks_upgrade_components.html - does it work or not ... https://support.eset.com/en/kb7465-upgrade-eset-remote-administrator-agents-65-or-eset-management-agents-70-to-the-latest-eset-management-agents-71-using-the-components-upgrade-task - ah, does not work because it is not 6.5: https://support.eset.com/en/kb6819-upgrade-eset-remote-administrator-63-and-later-to-eset-security-management-center-version-7-using-the-web-console - I imagine this is why the GPO deployment of SCM Agent did not install on computers with existing existing ERA installations (6.4 or older) I am attaching versions of SCM. Thanks, mmadeira EDIT: further context on agent environment: - around 60 outdated agents (some crossover between domain-aware and not) - total of 140 agents that I want to deploy for now (a bit more than half are domain) - more agents to come in the future, so it would be interesting to use the remote deployment tool on the latest versions of Windows 10 both domain-aware and not
  3. Hello, Is there any way to disable the warning "Backup user not set up" in the status overview page? Seems pretty silly when I have multiple administrative users as a backup. I have event tried creating users named 'mutealertX' without success. Maybe the SQL query is not correct 😆 See attachments for version and error details. Thanks, mmadeira
  4. Hello! I bought "ESET Multi-Device Security Pack" product license and used it in my.eset.com/license manager, but now i see "Your license has a new name" and can't manage my devices because of it. When I click "OK, got it" button, page reloads but message still shown instead of my devices list (i reinstalled OS on some of devices and want to remove old items from license). Tested in Firefox and Chrome, with and without addons, incognito mode (no cookies or cache) does not help, too. Please, remove that message from my license page! Screenshot (yep, Russian):
  5. Nothing is scanning, menus like the pic above is blank https://streamable.com/fv2ap What is happening?
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