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Found 1 result

  1. I've successfully upgraded almost all the computers in my office to the new version of ESET Endpoint Antivirus version 6.6.2046.0 with no issue by deployment with the MSI installer from ESET's website by using Admin Arsenal PDQ Deploy for deployment. However, there are currently 2 computers that I am unable to install the new version on. The system logs in event viewer in computer management on them are showing error as follows: "Product: ESET Endpoint Antivirus -- Error 1923. Service 'ESET Service' (ekrn) could not be installed. Verify that you have sufficient privileges to install system services." The computers completely uninstalled ESET Endpoint Antivirus version 6.5.2107.1 on upgrade and left the computer unable to reinstall or upgrade as the service "ESET Service" or ekrn is left behind and cannot be stopped or reinstalled. On the affected computers, the following is what I've tried as well as the results: - Deleted ESET service ekrn in regedit. After doing so, I'm able to reinstall 6.5, then do an uninstall through appwiz.cpl of ESET to get a clean uninstall of the software. After, I've tried installed version 6.6 and there is still an error 1923. - I've also tried removing the software using ESET Remote Administrator by removing ESET Remote Agent and ESET Endpoint Antivirus and redeploying the newest version, but still receive the same error 1923. - I've also tried using the ESET removal tool provided on https://support.eset.com/kb146/?locale=en_US then reinstalled with no luck on the new version. Both computers are on Windows 10, one on patch level 10.0.14393.1593, and the other on 10.0.15063.540. I have a few other offices to upgrade the software on, so I'd like to be prepared with a solution should it come up again. Any help would be greatly appreciated.
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