Search the Community

Just like I did 4 years ago I'm having trouble removing the Agent (~6.5) using SCCM and I can't just wipe all the computers like I did 4 years ago either, I need an actual solution to this frustrating problem that continues to suck the life from me. Please don't recommend the AV Uninstaller tool that requires safe mode, I need to automate this at scale using SCCM. ESET Endpoint Security 6.6 - 6.7 can be removed using an Uninstall Task from ERA6. The applied Agent Policy has "Password protected setup" not set" The applied Endpoint Security Policy has "Password protected settings" disabled and "Set Password" not set, for both <6.x and >7.0. The following don't work: SCCM Uninstall Step for Deployment Type As SYSTEM: msiexec /x {41F12F70-5FA9-43F5-94F4-53B54EB4EEC4} /q As Local Administrator: msiexec /x {41F12F70-5FA9-43F5-94F4-53B54EB4EEC4} No error code As Local Administrator: msiexec /x {41F12F70-5FA9-43F5-94F4-53B54EB4EEC4} /q /lvx* "C:\ProgramData\ESET\Uninstall.log" No error code Application remains listed as installed even after reboot. "Stop Managing (Uninstall ERA Agent)" Task from ERA6 Failure listed in ERA6, not further information The following does work: Manually uninstalling it from Add/Remove Programs (No Password) I've tested these scenarios, and combinations there of, on a number of systems now. Based on the Uninstall.log produced from above, it deletes the C:\ProgramData\ESET\RemoteAdministrator\ directory tree after an initial complaint that a number of binary files in C:\Program Files\ESET\RemoteAdministrator\Agent\ are being held in use by ERAAgent process, I'm assuming the service was still running at that point before it was stopped by the StopServices action. The C:\Program Files\ESET\ directory tree is removed by the end of the entire process and the log states "Product: ESET Remote Administrator Agent -- Removal completed successfully.",, "Windows Installer removed the product. Product Name: ESET Remote Administrator Agent." with an error code of 0 but the product isn't removed from the system program list, it still appears installed. Attempts to uninstall it again fail because the Configuration database is missing from C:\ProgramData\ESET\RemoteAdministrator\ What do I do here?

Good Morning guys. We're planning to upgrade from ERA Server 6.1 to ESMC 7 soon. I'm having some doubts about it, if someone elucidate these questions I would be thankful. 1- The old 6.5.522 Agent installed on my clients will be compatible with the new server (ESMC 7) if I migrate the DataBase correctly from the old Server? Or I will have to upgrade all agents from my network to the latest version (7.1) before migrate my server? Since if It's not compatible i won't be able to send a command to update the agent, and I will have to do this manually, right? 2- I already read about this and says it compatible, but I'm not sure. The ERA products license is compatible with the ESMC products? Thanks in advance.

i try to set add access type for Groups & Computers in my permission set. via serverAPI. here is the json : { "Era.Common.NetworkMessage.ConsoleApi.Security.RpcCreateCompetenceRequest" : { "staticObjectData": { "name":"permission_set", "description":"permission_set" }, "accessRights" : [{"accessType":1, "resourceUuid":{"uuid":"00000000-0000-0000-7004-000000000000"}] } to create access rights "read", "write", or "read use" using 1, 2,and 5 values respectively. i though they were binary "001", "010", "101", which match perfectly with the terms "read", "write", and "read use". so i can use "111" for functionality "read write use". "111" is 7 if i use this value in the json, the API return error { "Era.ServerApi.SimpleResponse": { "result": false, "error": "Can not parse protobuf from message. Json message is: {\"staticObjectData\":{\"name\":\"test\", \"description\":\"test permission set\"},\"accessRights\":[{\"accessType\":7, \"resourceUuid\":{\"uuid\":\"00000000-0000-0000-7004-000000000000\"}}]} ." } } 3 ("011") and 4 ("100") also not working, return success but no permission granted. The accessRight property is not a binary representation of the 3 column ("read", "write", "use"), so how to set an access right to "read write use" ?