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  1. Hi, I use ESS 8 v 8.0.319.1 and latest updates break the network connections list in the Tools. Network Connections List under Tools is blank/empty, while there are active connections running - it doesn't show anything. Tried to repair installation but nothing changed. Probably it's caused by new network protection module (1364 - 20170207 is fine; 1365 is bad), but it's only my suspicion. Viruses signature base v14925 is fine, newer causes this bug. Please fix it!
  2. Windows 10 Pro x64. I removed my previous version of Antivirus (version 9) and used live installer to install version 10. The new freshly installed version reports 2 problems on the Home screen Anti-stealth is non-functional Web and mail protocol filtering is non-functional Setup screen also indicates 4 problems: Real-time system protection Host Intrusion Prevention System (HIPS) Web access protection Anti-Phishing protection A notification periodically pops up that HIPS is not working since connection to driver failed. So, what's next? What are the debugging steps to troubleshoot this problem? Some ESET knowledge base article said that I need to disable HIPS-restart-reenable HIPS-restart, but it had no effect.
  3. Eset Internet Security just did a in product update to v10.0.390.0 requiring a reboot. Windows 7 Pro x64 with EIS updates set to "Pre-release" and "Update Mode" set to permit "Application update." "Ask before downloading" is not set to active. My other system, Windows 7 Premium x64 not on Pre-release updates, is still on v10.0.386.0 .. Checking Product Update advises that EIS is up to date. All this for what it's worth.
  4. Hello , i have problem with ESET SMART SECURITY 10.0.386.0 i can't update please help me Error : Virus signature database update ended with an error Server not found. i try clear update cache but problem is still.
  5. Good Day, Please note that I am getting the following error when I try run a software update to get the new Version of software from the ERA. GetFile: Failed to process HTTP request (error code: 20017,HTTP response code: 503 url: 'hxxp://repository.eset.com/v1/com/apps/business/eea/windows/v6/6.4.2014.0/eea_nt32_enu.msi') HTTP PROXY is not blocked on our fire wall and the following address are allowed on our firewall: *.eset.com *.eset.eu *.e5.sk *.cloudapp.net *​.trafficmanger.net *.cloudapp.net
  6. Hi, My company moved about 100 PC's over to Eset a couple of months ago (I am pretty happy with ESET so far) so I am kinda new. ESET Remote Administrator can tell me if a PC has outstandning windows updates. Can it generate a report to show which computers have outstanding Windows Updates and/or when updates where last run? Thanks
  7. Hello, How working apache http proxy in era server based in the cloud? example *Server on Amazon AWS* How to working with update on the ENDPOINTS CLIENTS? Best.
  8. Dear all; I am facing a serious issue; ESET Smart Security is unable to update virus database but it claims up-to-date (automatic update). OS: Windows 10 V1607 Software: ESET Smart Security V10.0.369.1 (I believe this is the latest version) I tried to update manually but couldn’t find any links for downloading the virus database. Please help and thanks very much in ahead! Please check attached pictures, sorry for the UI is in Chinese, as the red arrow indicates the version information and virus database info.
  9. Hey Team any idea for, Failed to authorize update with ECP.4100 1, ESET file security 6.4 is no active with agent. 2. ESET file security 6.4 is active without agent 3. ESET file security 6.4 is active and later the agent installation is automatically disabled? Best
  10. Hi, I just bought my son a new laptop and want to apply my lic. for ESET NOD32 Antivirus (ENA) to it, as his old laptop is too slow and laggy. I have a lic. for 2 PCs and the salesman at the store said I could uninstall it from 1 and then install it on the new one, but when I go to uninstall the app, it only allows me to Modify. Any idea how I can use this on the new one without purchasing a new license?
  11. When will ESET Internet Security version 10.0.386 for Portuguese language be released?
  12. I have just installed a fresh copy of windows 7 onto MacBook Pro running bootcamp. Im trying to install eset smart security but the installation fails with the "Install error 2". See attached screen shot. It should be noted that the reason for the fresh install was to change to a SSD. Not sure if that has anything to do with it? OS details: Windows 7 Home Premium SP1 64bit
  13. Dear Sir, ​Problem: Update authorization failed. Please check if your license is valid." error while updating EFS V.6.4 ESET File Security already activated & also try to reactivate EFS, but same issue. so how to resolve this issue? Regards, Haresh
  14. Hi All, Our several customer facing issue while updating ESET File Security. The error is "Update authorization failed. Please check if your license is valid" and it prompt for activation. As checked product is activated and valid also the same license is working on other ESET software’s like EES & EEA. Steps taken: 1) Tried reactivating. 2) Re-installation. 3) Upgraded to the latest version i.e. 6.4.12004.0. We have checked this issue with version 6.3.12006.0, 6.4.12002.0 and 6.4.12004.0 Please help in this case Thanks. This topic supposed to post in "Security product for servers", this happens mistakenly. ESET Products for Windows Servers
  15. Hi folks; About a week ago, my ESET antivirus suddenly decided that it couldn't access the update server. last update was on 10/12/16. I have checked firewalls and adware / malware programs, and the program has access through these. I have not installed any new software for some months. I have never experienced this issue previously. I have also run a full antivirus scan, with no issues being reported. In addition, I have begun getting the message that HIPS is inactive, and the "user rules fle contains invalid data" with the additional note that HIPS cannot access the driver. I am running Windows 7 Ultimate (yeah, I know...) 16G Ram, 64 bit system, i7 CPU with all the latest updates installed. ESET version 9.0.408.0 installed. My ESET licence is valid until the 09/10/17. Any help would be greatly appreciated. - Warren B.
  16. Hello. I wanted to show config of one policy defined a year ago. When i want to unfold Settings there is a program crash "Unexpected error" with this message at the bottom" Config engine error: parsererror (errorThrown: SyntaxError: Unexpected token in JSON at position 2795) " The problem is i have no idea when this happened. And it is not the only policy that crashed, it looks like policies created with older version of server software are not working. When i create w new policy everything works fine, the problem is i spend a lot of time configuring it like i want, and now i can't even look what was in there to recreate them. Please help.
  17. I can't seem to succeed to edit my post and add some tags and select a prefix from it. Greetz
  18. Hello, I currently have Eset Smart Security v9 running on my laptop. [Win 10/ 64-bit]. I need to upgrade to Eset v10 released recently. I need to download which version : Smart Security Premium or Internet Security for continuation of my license. Thanks for the help!
  19. I need to acquire Mobile Security for 25 android Smartphones at my company. I see it's possible to even get free antivirus, but we have ESET at our machines. Is it possible to get one license that works on all? And what are the features we should consider that distinguish ESET from other mobile security antivirus products.
  20. Good Day When trying to upgrade a workstation from the ERA we are getting a http error on the era. GetFile: Failed to process HTTP request(error code: 20017, HTTP response code: 503, url: 'hxxp://repository.eset.com/v1/com/eset/apps/business/eea/windows/v6/6.4.2014.0/eea_nt32_enu.msi') and GetFile: Error reading HTTP response data (0x4e2a) ​ Our Fire wall allow's anything thought that is todo with the Eset DNS *.edf.eset.com *.eset.com *.eset.eu *.e4.uk *.cloudapp.net' *.trafficmanger.net *.Cloudapp.net
  21. So after I upgraded my ESET to 6.0 my internet started crashing when I search for online servers and community servers in for example games like Counter-Strike, I've allowed these programs in ESET under network settings (in this case its steamwebhelper.exe, steam.exe and csgo.exe). I sent a support request and he told me to upgrade to 6.4 so I started windows in safe mode and uninstalled 6.0 and installed new 6.4 but still thing still happends. My internet just stops for a few minutes (3-5 minutes) until it gets back up. This does not happend when I have ESET disabled so I think this is a new bug that comes with the new release. The problem I think happends is that the network protocol gets too many requests which crashes ESET's web access protection. Thanks for any help.
  22. Maybe someone better than me can explain this but I had to uninstall eset to get the Microsoft Anniversary update to work on my surface pro 4. I tried to disable protection but that didn't do the trick. I just wanted to post this here because I spent hours on this trying to get the update to work. In the uninstalling and updating then reinstalling was the only solution that I found.
  23. Hello Team Found malfunction error in era dashboard on server machine i see some error in eset rough detection sensor. i attach screen shot of the error.check & tell me what's the issue. Regards Vimarsh P.
  24. DESlock Client 4.8.11 Improved: Full Disk Encryption. New utility Bootloader Keyboard Manager allows management of which keyboard layouts are available in the pre-boot authentication. Access via new Settings FDE page. Improved: (Enterprise Client only) Full Disk Encryption. Encryption status of Workstations is now available via the notification area icon. Fixed: Fixed an issue where disk layout information may not be correctly reported on systems with an SD bus disk. On standalone clients the error seen would have been "This copy of Windows is not installed on the primary boot drive. Running full-disk encryption may result in data corruption and being unable to start your computer." (Reported with ASUS EeeBook). On managed clients, the problem can either show no disks for the workstation or report that disk information has changed when starting encryption. Fixed: Full Disk Encryption. When upgrading from versions prior to v4.8.0 to v4.8.4 or v4.8.5 only the BIOS keyboard layout was available. Fixed: Full Disk Encryption. After upgrading from versions prior to v4.8.0 to v4.8.3 it was not possible to add additional keyboard layouts to pre-boot authentication. Fixed: (Enterprise Client only). Full Disk Encryption. 'Prompt user to choose their own password, before encryption starts' option when starting FDE would prompt the user for their password, then not actually use it, nor would it use the password defined in the Enterprise Server. (affected v4.8.4 and v4.8.5) Fixed: Full Disk Encryption. Improved pre-boot authentication keyboard support by adding a workaround if normal initialization fails. (Reported on an HP Elitebook 850 G3 with a French keyboard). Fixed: Full Disk Encryption. Fixed an issue when Windows was not installed on the first partition on the system disk. Fixed: (Standalone Clients only) Full Disk Encryption. Fixed a problem detecting GPT disks configured as dynamic disks. Fixed: (Standalone Clients only) Full Disk Encryption. No longer allows the user to use the reserved name 'admin' when starting FDE. Fixed: Full Disk Encryption. Fixed a problem encrypting GPT disks with no ESP. Fixed: (Enterprise Client only). Clients receiving a pushed installation would have always seen the 'Reboot' dialog in English. (affected v4.8.3, v4.8.4 and v4.8.5) Improved: Settings (Control Panel) user interface tidied up. Improved: Settings (Control Panel) 'Do Nothing' option added for notification icon double-click. Improved: Full Disk Encryption. New Settings page to access common FDE actions is available when Workstation is encrypted. Improved: Virtual Disks are now supported on UNC (network) paths. Fixed: Shredder. Fixed some issues with the desktop icon. Fixed: Shredder. Fixed on x64 platforms where if a user right-clicked in a shell folder view (For example: a file browse dialog) the host application would crash. Fixed: Optical Media Encryption. Fixed an issue which affected some internet dongles. Devices which use emulated CD devices to communicate could be blocked when using any Removable Media Encryption policy mode other than Open. (Reported with LG L-03F 4G/LTE Modem). Fixed: Optical Media Encryption. Now blocks and throws an error for all files on paths which exceed 260 characters. Fixed: Optical Media Encryption. Updated to allow the re-use of formatted CD-RW discs. Improved: Spanish version has an updated help-file. Fixed: Managed Uninstall can now use non-ANSI passwords. (Enterprise Client only). Fixed: Fixed a problem with installation repair. (32-bit / x86 only). DESlock Enterprise Sever 2.7.1 Fixed: Resolved timeout problem running various reports. Fixed: Resolved a few translation errors. Improved: Added language support. Improved: Translations for Polish, Japanese and Chinese (Simplified and Traditional). Replaced Alerts with a more comprehensive Events logging system. Improved: Enterprise Server admin password reset tool. Removed PHP extension requirement and reliance on a single PHP version. Improved: Support for formatting time in time zone other than in UTC. Improved: Database restore code which could sometimes leave the database in an incomplete restored state. Improved: Extra checking to some control panel entry fields. Proxy server can be provided with user name/password during setup wizard, even if it doesn't prompt for credentials (via a 407 error code). Improved: Configuration option to specify path to OpenSSL binary file. Fixed: Issue creating backup when organization name was Unicode. Fixed: Problem creating new login role in control panel. Fixed: Problem uploading custom SSL certificate. Fixed: SQL injection privilege escalation attack. Fixed: Minor user interface improvements. Updated to latest versions of libCurl and OpenSSL. Fixed: Resolved problem with logout where user still appeared in the active list for a period of time after actual logout. Support Resources Download DESlock ESET Knowledgebase—DESlock Support ESET Knowledgbase YouTube channel: DESlock video tutorials
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