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Found 3 results

  1. dgillespie
    We have 3 linux desktops that we are trying to install the Protect agent on. Our installer has proxy enabled but without authentication. This same installer has worked on UB 18.04 successfully. I know the command systemctl status eraagent will show the status of the agent but what other troubleshooting can we do?
  2. David Fletcher
    With our on premise PROTECT server we can choose to download a .bat file Agent Live Installer. We are an MSP and we use this with our RMM to deploy the ESET agent to our customer's PCs without having to manually run the installer on each one. With PROTECT Cloud, it appears that the only deployment options are an .exe executable installer or a .msi with a GPO and/or SCCM. This creates a great burden when deploying a new MSP client. Additionally, in the help documentation the link for the silent installation instructions is broken, so I can't craft my own script using this .exe. Are there any other scriptable options available for agent installation? This feels like a big step backwards.
  3. cone
    Hey, We are having some problem with agent deployment. Task will state it's "starting" or "started", but it won't change it's status. I've checked and it's installing agent properly and it's reporting to server. On ERA console dashboard I have two views: "Server tasks executions" and "Agent deployment tasks", the task will show as "started" or "starting" in first one, but in second one there's nothing about deployment, just some old data. Last changes to ERA server was turning off SMBv1.0 and switching to SMBv2.0, so it's possible we did something wrong. from ERA trace.log: After starting deployment task, only this error shows up, but I don't know if it's related, because it's happening every hour. 2018-01-09 08:21:38 Error: CRepositoryModule [Thread 7f30817ea700]: Error retrieving packages: No such product 'com.eset.apps.business.eslc.linux' Tell me what other logs you need and where to find them. edit: task will switch it's status "starting task failed" after long time. Agent is installed anyway.
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