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  1. I run a laptop on Windows 10 Pro 1809, and run ESET Internet Security latest version on it. My primary browser is Firefox and I use MS Edge browser only as a PDF/ebook reader. So I wanted to block internet access to it. I created a couple of firewall rules in ESET IS to Deny access to Edge across all protocols, in and out. But for some reason, Edge is still able to connect to the internet. I am blocking two applications related to Edge as per attached image. Please help me understand why Edge is still able to access the internet despite this. Is there something else I need to do to achieve this? Thanks and Regards, RK
  2. I've installed the latest ESet on my laptop 10 last week and 11 today. Both cause the machine to bugcheck regularly. The machine is rock stable after uninstalling and switching back to Windows Defender. I can share a dump file. Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time MEMORY.DMP 30/10/2017 21:47:39 BAD_POOL_CALLER 0x000000c2 00000000`00000004 00000000`00000000 00000000`00000000 ffffc787`c176cdb8 x64 C:\Windows\MEMORY.DMP 8 15 16299 2.698.196.132 30/10/2017 21:49:16
  3. I just wanted to try the anti-theft feature.It rebooted and came with all accounts disabled. I can only see my account but cannot login,i cannot even see the phantom account. Please help urgently i have really wasted alot of time with this,i regret!
  4. Hi All, I was wondering if anyone here has been having issues with protocol filtering interfering with browsing, specifically corrupting images and causing page rendering issues? (source text, blank pages, multiple refreshes to correctly render). I have raised the issues to ESET and currently they have me ignoring my browser (chrome) in the list of SSL filtered application. This seems to solve this issues with SSL based pages, but does nothing for non- SSL pages. Originally they had me disable protocol filtering all together but I did not like having a gap in my protection (temporarily was ok) so I re-enabled it. This issue does not generate any events in the logs. I never had these issues until recently (probably the last 2 weeks or so). Regards, Matt
  5. Hello ESET team and users, I've just gotten a new rig and I wanted to install ESET Smart Security on it. I've used Windows extensively over the years but switched over to macOS for the past couple years. Since I'm switching back to Windows (Windows 10 to be exact), I wanted to make sure it was safe to install your product. I'm no stranger to ESET, I've used your product over the years and it has served me well. I haven't used it for long periods of time however, usually switching between multiple security products. This time is different, I want to stick with one vendor and keep one security product. I have a couple questions I was hoping you all could answer for me. I'd appreciate it if guesses, rumors, etc are not posted. I'd like solid factual answers to my questions because I'm seriously considering ESET along with a couple other AV vendors. Whoever I choose, I'm going to stick with for a very long time so I'd like to choose wisely. 1. Is it safe to use ESET Smart Security 10 at this point in time? It's been at least a month since release and I've seen many users reporting different bugs and issues on multiple security forums. Common issues I've seen people have include firewall, HIPS, stealth mode, etc. not working as they should. 2. Has ESET started to install any browser addons? I highly dislike these addons because they are known to cause problems and further vulnerabilities. They often also contribute to "spying" on the user, as avast!, Avira, and AVG (among other AVs) toolbars and addons have done in the past (and still continue to in some cases)? Also, addons seem to indicate that without a browser supported by that addon, a user isn't safe to browse the internet. One of the endearing qualities of ESET used to be that it required no addons. Any and every browser was supported and nothing malicious was installed on the host computer via browser extensions/addons. 3. Why does ESET Smart Security 10 say "Not secured" when first installed correctly. I've seen this issue in many installation videos. When a trial license is activated or even a full license, the product continues to say "not secured" and displays a red warning for at least a couple minutes before switching to green and updating to the latest definitions. Is this a bug? Will this be fixed? It leaves users like me worried if the product really is securing the PC or not.. 4. Are all components of ESET working as well as they did before? Are there still issues with the firewall, HIPS, etc? 5. Why doesn't ESET turn off Windows Firewall automatically after successful installation? I've seen people report (and tested it out on a test computer) that ESET turns off Windows Defender but leaves Windows own firewall active. Does ESET need Windows firewall to compliment its own like avast! does? Is it safe to manually turn off the Windows firewall? Will this issue be fixed? Thank you all for your time and consideration. I really love the stream-lined polished look of the product, your reputation in the industry, and transparency. I remember the breach that occurred on these forums a couple years ago and the ESET team was very considerate when dealing with it. I appreciate all you do and I look forward to your answers. -A (prospective) ESET user
  6. Hello, I currently have Eset Smart Security v9 running on my laptop. [Win 10/ 64-bit]. I need to upgrade to Eset v10 released recently. I need to download which version : Smart Security Premium or Internet Security for continuation of my license. Thanks for the help!
  7. I need to use White Smoke for school -- it edits my papers, and Eset won't allow it. It's been tested time and time again not to have viruses -- does anyone know what I can do?
  8. I have Win10 and installed ESET NOD32 and it does NOT start automatically after a reboot. I checked the services and saw that the Eset Service is set to Automatic but is not running. When I click start, to start the service manually, the service starts and the ESET splash screen appears and everything is fine. It's just that the service won't start automatically after a reboot. What can i do to get it fixed?
  9. Hi, so I've been having this problem for a week or so and I can't find a way to fix it. My ESET Personal Firewall + Windows Firewall are turned off for some random reason. It says that I should immediately restart my PC. I restarted it and I got the same message again. I tried re-installing it and nothing happened. When I tried to turn on Windows Firewall it didn't let me because of ESET. I'm using ESET Internet Security 10.0.369.0. Here are some screen shots: I'm usingg Windows 10 Pro. If anyone could help me please reply to this post.
  10. I have been experiencing image/audio and downloaded file corruptions in recent Windows 10 Slow Ring insider builds. Other people in the Windows 10 Feedback tool mentioned they also had Eset Nod32 or Internet Security installed. Disabling realtime, web and network security didn't help, but after deinstallation I can again download without files becoming corrupt. I saw similar issues with a hotfix back in the Windows 7 timeframe, but that hotfix doesn't apply to Windows 10.
  11. So after I upgraded my ESET to 6.0 my internet started crashing when I search for online servers and community servers in for example games like Counter-Strike, I've allowed these programs in ESET under network settings (in this case its steamwebhelper.exe, steam.exe and csgo.exe). I sent a support request and he told me to upgrade to 6.4 so I started windows in safe mode and uninstalled 6.0 and installed new 6.4 but still thing still happends. My internet just stops for a few minutes (3-5 minutes) until it gets back up. This does not happend when I have ESET disabled so I think this is a new bug that comes with the new release. The problem I think happends is that the network protocol gets too many requests which crashes ESET's web access protection. Thanks for any help.
  12. I’m using a Windows 10 Insider build, which has been updated to 14965 last week. Since then, when browsing the web in Chrome, some HTTP requests fail with the ERR_INVALID_CHUNKED_ENCODING error (see attached screenshot). This makes web browsing unusable, because style sheets, scripts and images fail to load. When this issue first appeared last week, I reverted to an earlier Windows 10 build (Microsoft lets Insiders do that, but only for a week), and now I’m again on the latest build and the issue has re-appeared. I have tried re-installing ESET Smart Security, but that did not resolve the issue. Note that ESET attempted to insert a root certificate into my root store, but I refused to allow that and turned off SSL protection (“Enable HTTP checking” control). Right now, my options are to either revert to a previous build again (for another week) or stop using ESET and switch to a different AV software. Please help!
  13. Hi how are you please i need your help i made formatting to my laptop and re-installed ESET-smart security ,but it is not accept my activation key,what can i do thanx Hadeel
  14. I installed ESET NOD32 10 trial today and I made a SysInspector snapshot. To my surprise, it showed a ESET module and Windows Memory Compression process as "5:unknown". It also shows clrcompression.dll in the Windows Store apps as "9:risky". Flagged ESET module "em042_64.dll" is related to Network Protection. clrcompression.dll were from Solitaire and Photos app. It's a newly installed Windows system setup on 19th. I was running Windows Defender on it earlier.
  15. my account are password protected but still isee this damn error if anyone have a solution for this problem please send it to my Email
  16. I had made some changes to the settings because I didn't know how the ESET firewall worked. When making changes and got stuck in a couple of places, I decided to just go back to default settings. I did a search through the PDF user guide - for version 10 - and only found one reference to "default settings" and only one reference to "revert settings". I also tried looking for the word default - no luck. The one reference I found was Support telling a user "how to add a file extension, and they said if you want to revert to default settings, just remove that file extension." I sure don't want to spend two or three hours or longer, going through all the settings to see if I changed anything there. Surely there is a way to 'Reset to Default/Factory settings" Thanks.
  17. I noticed that ESET products version 10 are connected to ipm.eset.com/ This ip address belongs to Microsoft. I do not like that your products are connected to servers belonging to Microsoft, and even through the 443 port. You are more and more breaking the privacy of your users.
  18. After the installation of EIS a most of pictures in the browser have some artifacts. After refresh (Ctrl+F5) artifacts still here but on the other place. If I disable EIS everything is ok.
  19. Hello, I am having some issues with a threat dialog box which appears often, however the Eset scan does not seem to detect anything that it can quarantine and clean. Could you please help me solve the issue? Thank you. VB
  20. Hi, I don't found how contact eset on https://eset.centercode.com/ This morning Firefox crash "translate" : "path" not make for run on Windows or have an error.please try to re-install from origin installer or contact your root user or the editor for help. Code error : 0xc000012f Thank you
  21. I'd like to access my home pc with my laptop across the internet from anywhere. My problem is that my firewall is blocking this connection. I tried creating a rule, but i can't know the IP adress in advance. I want to allow all incoming connection from port 3389, but I have no idea how to do this. Any suggestions? Thanks in advance!
  22. Is there the possibility to block all outgoing DNS requests, leaving only the ESS, browser and torrent client? What rules should be created in the firewall?
  23. Hi.. I have a bootup issue with the Windows 10 + ESET NOD32. The startup time of my notebook is fast, but the ESET doesn't. Until the ESET icon appear in system tray, I have NO internet access and I can't open ESET Client. After the ESET icon appears in system tray my internet access returns and I can open the ESET Client. Timeline: | 00h00m09s - Login screen. | 00h00m14s - Hit ENTER (after typing password). | 00h00m17s - PC is ready to go and I can open apps (less ESET and internet access). | 00h01m21s - ESET goes to system tray and I have internet access. Until the ESET icon appear, I can normally open the browser and type a website, but the browser stay waiting for the ESET. After the ESET icon come to the system tray, the website opens. I've formated my notebook twice, always with clean installation but I had the same issue and I don't know what to do anymore. ESET version: 9.0.386.0 Note: sorry for my bad english.
  24. I pushed WPS button on modem not knowing what it was so I did research (which I probably should have done first) and discovered that I may have made myself vulnerable to a "brute force attack". Well anyway I don't know if it is coincidence but now my firefox browser wont let me access certain websites like my email or play utube videos and I am getting "You are not secured". My other browser "edge" will let me. Further research while trying to find a solution to FF browser says certificates might have been changed by a third party and just waiting for me to allow them to be recognized thus letting them into my computer/network. How close would a device have to be to what I am assuming is being recognized by my modem/Wi-Fi. and what I am also assuming access to the info on my laptop. So now I do not dare to try and get to my financial institution website on either browser. How can I tell if I have been compromised? If I take my rented modem/Wi-Fi and trade it in for a new one with a new network name and password will I be secure again? Does that make sense? Like my name says I am not computer tech savvy. Would greatly appreciate and thankful for any help.
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