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  1. my account are password protected but still isee this damn error if anyone have a solution for this problem please send it to my Email
  2. I had made some changes to the settings because I didn't know how the ESET firewall worked. When making changes and got stuck in a couple of places, I decided to just go back to default settings. I did a search through the PDF user guide - for version 10 - and only found one reference to "default settings" and only one reference to "revert settings". I also tried looking for the word default - no luck. The one reference I found was Support telling a user "how to add a file extension, and they said if you want to revert to default settings, just remove that file extension." I sure don't want to spend two or three hours or longer, going through all the settings to see if I changed anything there. Surely there is a way to 'Reset to Default/Factory settings" Thanks.
  3. Hello, I am having some issues with a threat dialog box which appears often, however the Eset scan does not seem to detect anything that it can quarantine and clean. Could you please help me solve the issue? Thank you. VB
  4. I noticed that ESET products version 10 are connected to ipm.eset.com/138.91.246.4:443. This ip address belongs to Microsoft. I do not like that your products are connected to servers belonging to Microsoft, and even through the 443 port. You are more and more breaking the privacy of your users.
  5. After the installation of EIS a most of pictures in the browser have some artifacts. After refresh (Ctrl+F5) artifacts still here but on the other place. If I disable EIS everything is ok.
  6. Hi, I don't found how contact eset on https://eset.centercode.com/ This morning Firefox crash "translate" : "path" not make for run on Windows or have an error.please try to re-install from origin installer or contact your root user or the editor for help. Code error : 0xc000012f Thank you
  7. I'd like to access my home pc with my laptop across the internet from anywhere. My problem is that my firewall is blocking this connection. I tried creating a rule, but i can't know the IP adress in advance. I want to allow all incoming connection from port 3389, but I have no idea how to do this. Any suggestions? Thanks in advance!
  8. Is there the possibility to block all outgoing DNS requests, leaving only the ESS, browser and torrent client? What rules should be created in the firewall?
  9. Hi.. I have a bootup issue with the Windows 10 + ESET NOD32. The startup time of my notebook is fast, but the ESET doesn't. Until the ESET icon appear in system tray, I have NO internet access and I can't open ESET Client. After the ESET icon appears in system tray my internet access returns and I can open the ESET Client. Timeline: | 00h00m09s - Login screen. | 00h00m14s - Hit ENTER (after typing password). | 00h00m17s - PC is ready to go and I can open apps (less ESET and internet access). | 00h01m21s - ESET goes to system tray and I have internet access. Until the ESET icon appear, I can normally open the browser and type a website, but the browser stay waiting for the ESET. After the ESET icon come to the system tray, the website opens. I've formated my notebook twice, always with clean installation but I had the same issue and I don't know what to do anymore. ESET version: 9.0.386.0 Note: sorry for my bad english.
  10. I have been experiencing issues with ESET Smart Security 8.0.x. A popup appears stating: "Error communicating with kernel", Windows attempts to restart the UI of ESET but other than the top bar the ESET window that appears is blank. I have gone from upgrade from Windows 7, removed ESS, reinstalled. Failing that tried a clean install of Windows 10 and ESS; it has lasted a few days before throwing this error but has now returned. I have previously had to remove ESS manually because the installer reports insufficient privileges to modify the registry keys for the application even with Admin rights. I was able to recover the service using "sc start ekrn" within CMD although the start option never appeared in the services window. Please consider the above a bug report. It appears that ESS is unstable on a clean Windows 10 Pro (activated). Can someone advise if you (ESET) are aware of the issue and if/how I can provide an error log from the application itself.
  11. I pushed WPS button on modem not knowing what it was so I did research (which I probably should have done first) and discovered that I may have made myself vulnerable to a "brute force attack". Well anyway I don't know if it is coincidence but now my firefox browser wont let me access certain websites like my email or play utube videos and I am getting "You are not secured". My other browser "edge" will let me. Further research while trying to find a solution to FF browser says certificates might have been changed by a third party and just waiting for me to allow them to be recognized thus letting them into my computer/network. How close would a device have to be to what I am assuming is being recognized by my modem/Wi-Fi. and what I am also assuming access to the info on my laptop. So now I do not dare to try and get to my financial institution website on either browser. How can I tell if I have been compromised? If I take my rented modem/Wi-Fi and trade it in for a new one with a new network name and password will I be secure again? Does that make sense? Like my name says I am not computer tech savvy. Would greatly appreciate and thankful for any help.
  12. The ESET icon looks blurry on the taskbar (Windows 10 (x86), 1440x900):
  13. I have just upgraded to Windows 10 Build 1607 (Anniversary Update). While upgrade edevmon.sys was creating BSODs so I removed ESET and upgraded to Build 1607. But when I tried to install it again, (using installer downloaded via eset official site) crashes started all over again. I was forced to uninstall ESET to get system running all over again. I am getting SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error. Caused by: edevmon.sys I am attaching screenshot that gives more detail about error. Kindly help, so that I can again start using ESET.
  14. Hello all, I am having an issue with running ESET on Windows 10. I am coming off a fresh install with Windows 10 Enterprise. I fully update Windows successfully and then I enable RDP. I then install ESET NOD32 antivirus. once I install the application, Base Filtering engine never starts up completely. The status in Services.msc stays at Starting. I've attempted to use the Registry Fix and adding Everyone to the registry tree but this still does not work. I need a fix for this if I want to continue using NOD32. I've duplicated this in a virtual machine on ALL versions of Windows 10.
  15. Hi ! I using Google Chrome for many years and Eset Smar Security same. I love Eset Smart Security, everything linked to it. I have uninstalled my Google Chrome and then I installed again, and my Banking & Payment security doesn't work. Before Eset detected automatically any banking or payment site like PayPal, but now even if I add it into Protected Websites from Banking & Payment protection doesn't work I'm using Windows 10 and I have the last updates. Can anyone help me? Thank you and best regards.
  16. I attempted to update my Surface Pro 4 to the Anniversary update from Microsoft and the update would roll back. I spent hour trying to figure out what was going on. I even tried to disable eset protection but to no avail. I ended up uninstalling eset then I could update. Reinstalled ESET and now I'm back up and running. What I really would like to know is what should I do next time so this doesn't happen again. Simply telling eset not to protect my computer obviously doesn't stop it from stopping the updates.
  17. Hello, when I upgraded to Windows 10, ESET started to give this error. Is it normal or is something wrong?
  18. I am increasingly getting privacy errors when using public networks which mean that quite a lot of sites are blocked, even when I click to "continue". Is this down to Smart Security and if so, what can I do to avoid it? Or any other things I need to look at?
  19. firstly HIPS is set in Smart mode. additionally i created rules for HIPS to ask for permission if any application want to access files in D: drive. But it did not gets implemented until computer is restarted. I think ESET hips is blocking the upload of image file which is stored in D: drive. Check the pics hxxp://p1.pichost.me/i/79/2038530.jpg When i try to disbale HIPS, ESET asks for password. When i enter the password it takes me to HIPS setting instead of disabling the HIPS. In HIPS rule setting there should also be "File Read" operation which could be helpful in protecting files from being read by spyware. Check the pics hxxp://p1.pichost.me/i/79/2038529.jpg
  20. Yestday I upgraded my comp[uter to Windows 10. Since then I got t popup that anti theft is not working. So I tried to add my computer but I am in 'a loop' . Add, download antiteft, read manual, go to my eset product and there we start all over again. I have already a account for my esset.com but I can not add a computer...only by starting a new loop..... What is going wrong? Juul
  21. Currently me ESET Smart Security 9 sits as usual, being quiet. However as soon as Outlook 2016 is opened things go very wrong! Firstly, Outlook usually hangs on opening the client, waiting for the ESET plugin to begin. Once Outlook is open, ekern.exe shoots up using 100% CPU (100% of a core), and the memory goes out of control. Normally it sits around 150MB, but with outlook I've seen it grow to over 800MB of memory!! The ESET GUI does not show any files being scanned at all. On a plus side, to resolve this I took the following steps: Uninstalled ESET and re-installed Uninstalled Office 2016 and re-installed Clean install of Windows 10 from media (not refresh) None of these solve my issues at all! Does ESET have a problem with POP accounts, especially with very large ones? I have a second Windows 10 machine with outlook 2016 which poses no problems with ESET on it, but that only has two Exchange accounts whilst my main machine (one with the problems) has the same Exchange and a POP account. The POP currently is at ~3GB file. Any help?
  22. Hello Everyone I have Steam On My Laptop which i use daily to play games but i have noted lately that my download suddenly stops for no reason what so ever prior to this happen ( say 5-10 secs before ) The Disk Usage goes down Fast and then once at very slow and declining speed the download just stops. So i went on the steam forums and asked about why i can't download that well soon i found out that the product ESET Smart Security 9 That it does interfere with Steam which the link below you can the program listed https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289 The only way i can get by this is by turning everything off on eset. But i need to ESET on because you know virus and so on. I have no idea to fix so please help me.
  23. hi, i downloaded eset online scanner. it found 3 threats, but i don't think it deleted them. the box that came up said it was still scanning , i think it was trying to delete them, the box was blacked over in certain sections. my windows defender and lenovo solutions did not detect any threats. and my computer is acting like it has a virus. thank you
  24. When i have in windows 10 with quick boot enabled. Eset last version 9.0.381.0 failed to load at startup. The small icon near the clock is not exist and i cant open the eset from the shorcut in my desktop. Only a restart resolves it. Windows 64 all updates installed in kingston ssd v300 latest firmware.
  25. As per the title, I have a new laptop (MSI) with a windows 10 installation and the installation process for smart security freezes at 2% with the process 'stopping services' The laptop is a factory install and I've already updated windows to the latest patch. I uninstalled norton beforehand....
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