I just started using it for the 1st time. Symantec always worked for me. I'm so sorry I changed to this. I tried to do a refund from the reseller but they couldnt do it. I am stuck with this product and cant wait till I can go to something, anything else! Support is horrible, takes forever to get a live person, then chat takes forever. I'm so done and still have 11 more months to go.