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Posts posted by sdnian

  1. I installed EEA 8.0.2028 in Windows 7 SP1. Everything is fine during the installation. Then I enabled the device control setting and reboot this computer. I saw a warning message "Device control is not fully functional". I try to reboot few times, but the situation is the same.

    I also try to uninstall and install, still no luck.

    Any suggestion to solve this issue?


  2. Computers are controlled by a firewall and only a limited number of specific websites are accessible. After installing EEA 7.3.2039, using a browser to connect to https sites is very slow and may even time out.

    If I turn off the SSL/TLS protocol filtering, it will be back to normal.

    Does EEA's SSL/TLS protocol filtering feature need to connect to certain IP addresses? Or how can I fix this?

  3. 12 hours ago, MartinK said:

    Thanks for logs. We are currently not sure but most probable reason is that either message is cut-off (there is maximal length) in wrong place and thus rendering string as invalid, or there is a problem with conversion of data as reported by system.

    This issue seems to have occurred after I upgraded ESMC 7.2, maybe there is a tweak or something in the new version that is causing this problem.

  4. 6 hours ago, MartinK said:

    Unfortunately it seems to be an issue in ESMC Agent not able to handle trace messages. Any chance full msiexec log from those installations is available (in standard AGENT logs directory) for analysis? There is probably issue with encoding - I guess that installation was performed on operating system with non-latin locale?

    This is one of the clients that failed to upgrade, the error message is in Chinese, this kind of message also appeared before, why this is an Invalid utf8 leading byte?


  5. I'd like to block https://www.youtube.com/. In URL ADDRESS MANAGEMENT, I add a record *.youtube.com. I've tried IE/Firefox/Vivaldi, https://www.youtube.com/ been blocked. But if I use Chrome to browse https://www.youtube.com/, EEA don't block it.

    If I block others domain, for example: *.facebook.com, then https://www.facebook.com/ been blocked in IE/Firefox/Vivaldi/Chrome.

    EEA version: 7.2.2055

    How can block YouTube form Chrome?


  6. 8 minutes ago, rudyooms said:

    Really soon? :) about 9 hours ago... Please finish the fix for the other 6.5 versions..

    About 7 hours ago, there is a new version fixing tool. It works these versions now:


    Read this: https://support.eset.com/en/alert7396-legacy-products-startup-issue

  7. 56 minutes ago, MartinK said:

    Error indicates some problem with accessing or copying files. Could you verify there are no files blocked for such access or there is enough disk space?

    I don't think there are some files blocked and I have make sure there are enough disk space. I use Procmon to record the process. I hope to help identify this issue. 


  8. Since yesterday, the MirrorTool (Windows version) could not get updated with error code 4100. I checked several ESMC servers and all showed the same error. If something wrong? How to fix this situation?

    PS: The Linux version of Mirrortool still works.

    Mirror Tool, Copyright (c) ESET, spol. s r.o. 1992-2018. All rights reserved.
    Creating mirror for product: ep7.
    Mirror type changed to regular
    Initialization finished
    Perform full mirror started
    Update status for product 'ep7' changed to: Preparing structures and analyzing
    Update status for product 'ep7' changed to: Finished
    Perform full mirror finished
    Uninitialization finished
    Error: Perform full mirror failed with error: Error extracting file. Error code
    is: 4100
    Error occured.
  9. 3 hours ago, Marcos said:

    Probably you have insufficient free memory or the available memory is too fragmented. Please collect logs with ESET Log Collector and upload the generated archive. Try rebooting the server.

    You are right. It can be updated successfully after a reboot. I will consider how to avoid memory problems. Thank you for your help.

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