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lllusion

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Posts posted by lllusion

    Cyber Security vs HOME Security

    in General Discussion

    Posted

    The point is that there is only one product for new users to purchase—HOME, in one of three versions. There aren't products called Cyber Security or Cyber Security Pro to purchase. It appears that product choice comes after having purchased a HOME subscription, which is not made clear. Also strange, choosing to download a trial version of HOME Essential or Premium provides the same installer—CyberSecurity, which makes no sense since the price is different.

    Also, there's no way for me to increase the number of devices for my Cyber Security Pro subscription. (I'm using that license but running CS (non-pro) on Apple M2 chip devices.)

    macOS 11.2

    in ESET Cyber Security Pro (for Mac)

    Posted

    It's Jan 22, 2021. Big Sur was released over two months ago. macOS 11.2 RC has been released to developers. Still, ESET hasn't released fully supported software. In fact, the promised deadline has already been delayed once. Why can't ESET developers create solutions using beta and RC OSs and be ready, on time, when new OS's are released?

    Apple M1 Silicon Chip

    in ESET Cyber Security Pro (for Mac)

    Posted

    Super! Thanks for the input.

    18 hours ago, jaybird14 said:

    For what it's worth, I have a MacBook Air with an M1 chip and it looks like it runs just fine on my machine. There is a weird close and reopen that happens when installing but that's been the case with any non-Universal app, so it looks like Rosetta 2 has done its job. I do hope a Universal Binary option is in the works (and with a Big Sur-compliant icon too!)

     

    Surfing Freezes – Version 6?

    in ESET Cyber Security (for Mac)

    Posted · Edited by lllusion

    I can confirm that the following are the only two methods that solve the issue-- OS 10.11.1, CSP 6.1.12.0:

    "sudo killall -9 sets_proxy"

    uninstalling CSP

     

    Changing zone from public to home, disabling threatSense, disabling LiveGrid, disabling web access protection, or any of the OSX Yosemite 'connection reset' suggestions do NOT help.

     

    UPDATE #1: 

    ESET 2nd level support confirms that this is a known issue. We spent time yesterday collecting and sending logs. They will notify when an update to the issue is available. Until then, keep an eye out for any websites that have more of an issue than others: http or https. Is there any kind of trigger? Is there a particular duration between killing the proxy and next disconnect? Is there a certain number of internet connections (i.e. browser tabs, email client calls) that cause/overwhelm the proxy?

     

    FYI, repeated error messages in Console:

    15.11.28 06:50:38,000 kernel[0]: esets_pfw: ERROR[kernel_task]: Couldn't set proxy socket for relation
    15.11.28 06:50:38,059 esets[1336]: warning[16c00000]: Protoscan Proxy Agent: Cannot accept connection: Too many open files
    15.11.28 06:50:38,060 esets[1336]: warning[16c00000]: Protoscan Proxy Agent: Cannot accept connection: Read error
     
     
    UPDATE #2:
    ESET has a new proxy module that appears to solve this issue. Not sure why they haven't yet pushed out a new CSP version that contains the module.

    Surfing Freezes – Version 6?

    in ESET Cyber Security (for Mac)

    Posted

    CSP v6.1.12.0 and OS 10.11.1

    Brand new MBA. Same issues as expressed herein.

    Erased HD. Fresh install. Same issues as expressed herein.

     

     

    Uninstall ESET. Immediately surfing works--no connection lost (safari), no ERR_SOCKET_NOT_CONNECTED (chrome), no web page not available (opera)

     

    On old computer, currently testing disabled LiveGrid, disabled TSE for web access protection.

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