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Chadh

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Everything posted by Chadh

  1. Hello DanAvni, It is not possible to exempt an address or domain from one particular type of antispam detection (i.e. reputation checking). Exemptions in the Mail Security Allowed Senders list or the Exchange Safe Senders list will apply for all antispam module checking. You can adjust the sensitivity of the DNSBL and RBL checking, however THIS IS NOT ADVISED. This will affect all email that is scanned by Mail Security. For steps on this process, please see below: Open ESET Mail Security by clicking Start -> All Programs -> ESET -> ESET Mail Security -> ESET Mail Security
  2. Hello Ted, Please ensure there is no database in your existing SQL instance with the name “era_db” (without the quotes). The Remote Administrator installation process will automatically create a new database. Thank you, ChadH
  3. Hello wind-e, As of now, there is no way to run the installation of Endpoint Antivirus 6 with AV Remover silently. Thank you, ChadH
  4. Hello theodolus, The management password is the password specified in Step 6 of the Virtual Appliance deployment process described in Chapter 3.3 of the ERA v6 manual. Step 7 has a screenshot with the password box highlighted. Please ensure this password is configured, and try the deployment again. Thank you, ChadH
  5. Hello hmatthews, If you encounter this error, you will need to ensure your existing SQL instance is listening on port 1433. To enable the instance to listen on port 1433, please use the following steps: On the Start menu, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then click SQL Server Configuration Manager. Navigate to SQL Server Network Configuration -> Protocols for %YOUR_INSTANCE_NAME% (the default is MSSQLServer or SQLEXPRESS) Double-click the TCP/IP protocol Locate the Enabled field and change the drop-down box to Yes Select the IP A
  6. Hello soundman87, Thank you for posting this answer. I have reformatted and expanded the steps you outlined.If you encounter this error, you will need to ensure your existing SQL instance is listening on port 1433. To enable the instance to listen on port 1433, please use the following steps: On the Start menu, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then click SQL Server Configuration Manager. Navigate to SQL Server Network Configuration -> Protocols for %YOUR_INSTANCE_NAME% (the default is MSSQLServer or SQLEXPRESS) Double-click the TCP
  7. Hello DocTonza, “Non-specific spam indicator” is the designation used for emails that are detected as spam by the Mail Security anti-spam heuristics. There is no way to adjust this detection directly. To address this issue, please ensure you are on the latest version of ESET Mail Security. For your reference on this procedure, please see this ESET Knowledgebase article. If Mail Security is still automatically assigning a score of 50 to all emails with a signature, please adjust the automatic configuration for Mail Security. To change Mail Security’s automatic configuration, please foll
  8. Hello paulschnack, Please review the following ESET Knowledgebase articles to see if they resolve your issue: Is ESET Mail Security for Microsoft Exchange Server blocking my email? Sending and receiving email is slow on my Microsoft Exchange Server with ESET Mail Security for Microsoft Exchange Server installed How does Antispam scoring and email filtering work in ESET products? Thank you, ChadH
  9. Hello mvinoth, Per our user manual for ESET File Security for Linux: For your reference, please see Section 3 in the user manual. You can download a copy of the user manual at the following link: ESET FILE SECURITY - Installation Manual and User Guide Thank you, ChadH
  10. Hello TySu, ESET Mail Security for Linux is licensed per mailbox. For more information, please contact your local ESET Partner. You can find the contact information for the ESET partner in your country on this page. Thank you, ChadH
  11. Hello UnDocumented, Replication sounds like a great option to ensure you can manage both of your sites from one Remote Administrator (ERA) server. For directions on configuring replication, please click or copy/paste the following ESET Knowledgebase article into your web browser: How do I configure ESET Remote Administrator server replication? Please designate one of your ERA servers to be the parent and the other ERA server will be the Child server. If you have any questions, please let us know. Thank you, ChadH
  12. Hello sos4eset, ESET File Security must be uninstalled prior to installing ESET Mail Security. Mail Security will protect both your Exchange server and the Operating System that is running it. Think of Mail Security as ESET File Security + Exchange scanning. With regards to the licenses, Mail Security and File Security have their own unique licenses. Please contact the company you purchased through or ESET Sales for more information regarding licenses. Please contact your local ESET Partner, you can find the contact information for the ESET partner in your country on this page. Mail Securit
  13. Hello cesareset, This forum is English only. Even if you don't speak English, try using Google Translate. Even if English translation is not perfect, there's a good chance we will understand the point. Thank you, ChadH
  14. Hello Bastien, ESET File Security will attempt to write logs using the syslog daemon by default. In some systems, the daemon is configured to write these logs to /var/log. To correct this issue, you have three options: Ensure there is enough free space for /var by deleting items or allocating more space. Adjust the destination for the logs written by the syslog daemon, see the man page for syslogd and the man page for syslog.conf. Adjust the syslog facility used by File Security and ensure that facility is configured to write to a different location. To do this, please follow the steps
  15. Hello BeattieComms, Please compress the cfg.xml file you are using into a zipped folder and send it to me in a Private Message. Thank you, ChadH
  16. Hello openmind, Those settings are correct. If no logs are displayed, please ensure Show All and Do not limit time are selected, as shown in Figure 1-2 of the following Knowledgebase article: Where can I find log files created by my ESET product?. If no logs are displayed, please deselect the option Use Filter. If no logs are displayed, there may not be any logs available in Remote Administrator for that log type. If you feel there should be some logs available in Remote Administrator because one of the clients connected to the server, please contact your local ESET support representatives
  17. Hello Staj, If the Remote Administrator (ERA) Server services are configured to use a service account, the service account will need the following permissions: Write permission to Program Files\ESET folder Read/write permission to ProgramData\ESET folder Network access rights Read/write permission to ESET’s HKLM registry Read/write permission for ERA database (either on local system or external database) Thank you, ChadH
  18. Hello openmind, 1. To adjust Remote Administrator’s retention time of logs, please follow the steps below: Open the ESET Remote Administrator Console (ERAC) by clicking Start -> All Programs -> ESET -> ESET Remote Administrator Console -> ESET Remote Administrator Console. Click Tools -> Server Options. Click the Advanced tab -> Edit Advanced Settings. Expand Remote Administrator -> ERA Server -> Settings -> Server maintenance -> Time limit cleanup. Expand the desired log cleanup settings that you want to modify. Select Delete logs older than and enter a nu
  19. Hello DiPersiaTech, We were unable to find any indication of Norton Internet Security in the files you provided. To ensure all remaining files, folders, and registry keys from the previous antivirus are removed, please follow the steps below. IMPORTANT Before following the steps below, uninstall the detected antivirus product using the recommended steps from the product’s manufacturer. After attempting to remove the software using the recommended steps, please try using the appropriate uninstall tool provided by the manufacturer. For a list of uninstall tools, please click to open th
  20. Hello mwalters, From the image of the header you have provided, the item was marked as [Quarantine]. This is not the typical tag used by ESET Mail Security. Did you change the tag used for email detected as spam? Or, are you using another antispam product? In addition, please check the header of the email to ensure Mail Security scanned it. If Mail Security scanned it, the following entries will appear in the header of the email (writing information to headers of scanned email is enabled by default): X-ESET-AS: SCORE=20 X-MS-Exchange-Organization-SCL: 2 X-EsetResult: clean, is OK
  21. Thank you, Arakasi. Always happy to assist. Thank you, ChadH
  22. Hello fahadkt, Please describe your current situation: You say you are doing an ESET Security installation. Which product and version are you installing? You say you are replacing ESET AV. Which product and version do you have installed? How many systems have this issue? Have any succeeded? Have you tried running the installation on a local system, instead of using the Remote Administrator (ERA)? In addition, please ensure the ERA server service is configured to use a Domain Administrator account’s credentials. For your reference on this procedure, please see this Knowledgebase arti
  23. Hello BerndH, Our developers have confirmed when ESET Mail Security checks the scheduled items during system boot, it does not check if the Antispam engine is enabled or disabled. If those scheduled items are removed, it will recreate them, even if the Antispam engine is disabled. They suggested changing the task to run once as workaround. For directions on this process, please see the steps below: 1. Open the ESET Remote Administrator Console (ERAC) by clicking Start -> All Programs -> ESET -> ESET Remote Administrator Console -> ESET Remote Administrator Console. 2. Clic
  24. Hello Megachip, Our developers responded with the following information: Regarding "esets" and "lsb-esets": "esets" corresponds to ESET Mail/File/Gateway Security (server) product "lsb-esets" corresponds to ESET NOD32 Antivirus (desktop) product It is not true that lsb-esets conflicts with esets, it's just a customer's suggestion on that linked page. But the desktop product already checks the presence of server product and refuses to install, if found. However, the desktop product will not detect the server product if it is installed as rpm package created for remote installation. Par
  25. Hi BerndH, I was able to replicate your issue. I have contacted the developers about the issue. For now, please use Remote Administrator to ensure the tasks are removed and the Antispam engine is disabled. For directions on this process, please follow the steps below: 1. Open the ESET Remote Administrator Console (ERAC) by clicking Start -> All Programs -> ESET -> ESET Remote Administrator Console -> ESET Remote Administrator Console. 2. Click Tools -> Policy Manager. 3. Select the policy that you wish to modify and click Edit policy. 4. Expand Windows server v4.5 -
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