My company recently bought ScreenConnect to remotely assist our clients. Problem is, ESET products see it as a threat. Because we are an ESET Reseller, we, and many of our clients are running ESET products ... which makes this this a bigger problem. And because there are several forms of ScreenConnect (Java host, EXE host, EXE client), there is more than one thing to create an exception for. Can you please either give me some instructions around fixing this, or work with ScreenConnect to allow their programs/services to run?