some of these so called "following weeks" have already passed and there is still no support for the CURRENT Ubuntu 24.04 LTS server release, - for a product, that calls itself compatible with "Ubuntu Server".
You should be honest to your customers and change this into: "Compatible with older versions of Ubuntu Server", but not the most current, and therefore most secure versions of that OS.
I own a license payed till 2026 and I'm not downgrading my server OS version to something outdated, because you missed all the 24.04 beta versions that you could have used to make your security solution compatible.
It's a shame that you behave, as if that new LTS version just popped up completely unexpected and that you now need some weeks, that summed up is now more than a month, to get this most obvious maintenance job done.
Get it done!!