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Everything posted by cdgmol

  1. This feature (request) is not necessary anymore. Adding the address or domain of the second part (after "namens") to the ESS 'White list' is doing what I wanted. Some additional information. An example of the full sender address information of such emails: <service=milieudefensie.nl@mail3.suw15.mcsv.net>; namens; Ike Teuling <service@milieudefensie.nl> Until recently, I did not try e.g. @milieudefensie.nl in the ESS 'White list' because that domain is already in my Outlook 'Safe Sender List' and that don't work. So, it's nearly sure that Outlook is using the first address for processing the incoming emails. But last week I was searching for emails with that special addresses and noticed that e.g. '@mail3' or 'service=' did not give any result. Then I tried 'milieudefensie.nl' and 'service@' and that search results were OK. That means that for searching through already received emails, the second address is being used by Outlook. And that was the reason that I have added the second address of the special senders to the ESS 'White list'. I'm glad that I have seen now a few times that this special sender emails are placed at the Inbox.
  2. I understand that you receive legitimate emails (probably a kind of newsletters) from email addresses like those you've mentioned and ESET's Antispam evaluates them as spam which is not what you want. ...... Hello Marcos, I thought (or at least was hoping) that my information was detailed enough to understand the situation. #1. Very important is: it is not a problem that is caused by or related to ESS. #2. Emails from unknown senders are directed/saved to the "unwanted" folder (that depends on my Outlook configuration). #3. Adding "once-only" sender addresses to the 'Safe Sender' or 'White' list is useless. #4a. Adding the feature as described in the last paragraph of my first post, could be the solution for considering the new emails of that sender as safe. #4b. Another way of describing this feature is perhaps that during processing of incoming emails, there should be an additional check if an address is not white listed: if the sender address contains "keyword", then it is a safe email. Note. Adding [sPAM] to the email subject line is an ESS setting and I have switched off that option now. That makes the situation regarding the "unwanted" folder just the same as in the old situation.
  3. Please contact Customer care and provide them with examples of the emails that are incorrectly blocked. Maybe their sender has the IP address blacklisted due to sending out spam in the past and it might be safe to unblock it now. Hello Marcos, I have already had e-mail contact with ESET Support about this subject. It took many replies before the "supporter" understood the situation and what I was asking. The correspondence has Ticket ID: 23851, however it is in Dutch. His final response was that this feature is available in 'ESET Mail Security' (however, I could not find something like that in the User Guide), but that there is no planning for implementing this feature in ESS. The emails are NOT incorrectly blocked by ESS, but the addresses are not in the 'Safe addresses' list of Outlook and this annoying situation exist already very long. However, I never asked Microsoft for a solution and I'm hoping that ESET will add this feature to ESS. Some details about my system and email situation. I have used Outlook 2003 with Windows XP for a very long time and changed to Outlook 2010 (under Win7 Pro) only a few months ago. Since a few years I'm using ESS and (v8) was not integrated in the old situation. The old situation is the main reason why I use the Outlook lists (Safe, Blocking, etc.) and (for me) there is still no reason to transfer all that addresses and domains to the ESS lists. Outlook is configured the usual way: emails from Safe Senders are directed to the Inbox i.s.o. to the "unwanted" folder. Then I have to 'manually' evaluate that emails and move them to the Inbox or to a temporary spam archive (folder). Note. Till now I have always correctly recognised unwanted and dangerous emails (with my own eyes and brains). Note. It is difficult (at least for me) to check how many computer users are familiar with this problem and has also accepted these annoyance (of Outlook?). An important reason for accepting, is that I don't know what keyword(s) are relevant for this problem and that makes it very hard to search for a solution or for (forum) discussions about this issue. During installing and configuring Outlook 2010 (at Win7 Pro with ESS v9) this issue was (re)activated and then I got the idea how it could be solved. And after the unsuccessful discussion with the ESET Support engineer, I decided to post my suggestion at this topic.
  4. I would like to have a "keyword" option for the white (and black) list of ESS. I have a few e-mail subscriptions where the sender address is different every time. That means that adding such an address or domain to the white list is useless. And unfortunately, every new e-mail is marked as SPAM and saved at that location. A few examples: service=milieudefensie.nl@mail3.suw15.mcsv.net service=milieudefensie.nl@mail91.atl71.mcdlv.net service=milieudefensie.nl@mail85.atl71.mcdlv.net service=milieudefensie.nl@mail9.suw15.mcsv.net What should be possible is adding the stable part of such addresses to the white list (of course in a special notation/format). After that, all addresses that contain that "keyword", should be considered as safe.
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