[Eset Internet Security Unable to Clean a Varian of Win32/Systweak.AB Potential Unwanted Application]

Dear Marcos,

Thank you for your advice, however I cannot find the this specify PUA program in Add or Remove Programs list, whether the PUA the parts of the program?

[Eset Internet Security Unable to Clean a Varian of Win32/Systweak.AB Potential Unwanted Application]

Dear ESET Technical Support,

Recently my Eset Internet Security unable to Clean a Varian of Win32/systweak.AB Potential Unwanted Application as per screenshot of Log File attached, please advice how to handle this issue?

Herewith the OS and EIS version:

Windows 11 64 bit version

EIS version 15.1.12.0

Awaiting the advice.

Thanks & B/regards,

[ESET Internet Security scanning progress seems like stuck during a computer scan (registry machine)]

15 hours ago, Nightowl said:

After a certain point , it will eventually update the Objects Scanned numbers and start scanning more like what you could see like in real-time , sometimes it would get stuck on some place and not change the number or the scanned location , but after it will , It happened to me few times.

Ye it is need couple of minutes to finish it. Thanks for sharing the information.

[ESET Internet Security scanning progress seems like stuck during a computer scan (registry machine)]

15 hours ago, Marcos said:

Did you run an In-depth scan or disable smart optimization? In such case a complete scan of the registry and WMI is performed which may take dozens of minutes. If you run "Scan your computer" or a custom scan with smart optimization enabled, the scan of the registry/WMI should be completed in a couple of minutes.

I run the  Computer Scan, yes it is the scan finish in a couple of minutes. Thanks for the explanation.

[ESET Internet Security scanning progress seems like stuck during a computer scan (registry machine)]

Recently I make Computer Scan and scanning running the progress, however ESET Internet Security seems like stacked in scanning progress, it is already 35 minutes and the objects scan stacked in 1461objects during scan the Registry as per screen shot attached.

Please advise is it normal, how to fix this phenomenon?

Awaiting the advise.

Thanks 

[Is it Real Mobile Security Free License?]

5 hours ago, Marcos said:

Didn't you add the freemium license key manually to the license manager?

I didn't remember, and left the question where I got it..🙄

[Is it Real Mobile Security Free License?]

7 minutes ago, Marcos said:

If you don't use a freemium license of EMS for Android, you can remove it from the license manager. Actually it doesn't make sense to manage freemium licenses.

Dear Marco,

Why I got it and already registered in my account?

 

[Is it Real Mobile Security Free License?]

Dear ESET,

Today I checking My Eset, I found one license of Mobile Security for Free and the status used as per screen shot attach.

Please inform whether is it really free license and expire until 2038 ? Why in the status explain already used, I cannot found  any my device use it.

Awaiting the information

[ESET For iOS]

On 9/29/2020 at 9:07 PM, AVisMyFriend said:

Then why is there antivirus available from other companies?  Are you claiming they are fakes or at best that there is NO risk of infecting an ios device?

https://apps.apple.com/us/app/avast-security-privacy/id1276551855

https://us.norton.com/mobile-security-for-ios

There are for both only for protect a Wifi, Web protection and no realtime protection and on demand scanning.

[Network protection deactivated/non function by self]

1 hour ago, Marcos said:

The logs didn't show any issue. Please carry on as follows:
- enable advanced logging under Help and support -> Details for technical support
- reboot the machine
- stop logging
- create a complete dump of ekrn via the advanced setup -> tools -> diagnostics -> create
- collect logs with ESET Log Collector.

I cannot attached a collect logs again following your step, as the file rar exist then 100 mb.

However now my EIS become stable in Network Protection, I think better waiting the patch.

Thanks.

[Many bugs in Eset Internet Security 13.2.15.0]

On 7/12/2020 at 9:36 PM, r1man said:

In the main window, when clicking Computer Scan, and then Scan your computer, it starts the full scan, right? 

Then if I go to the main window again and this time, click the number 2 indicated in the screenshot, it creates new scan?

 

So why multiple FULL scans at the same time, is that a bug? 

 

This is the way If you would like to scan for some objects, for i.e if you would like to scan only the file you can right clicks on the file then the No.1 shortcut menu will appear, if you would like to scan the hole your computer then you can use the No.2 Menu, you can use simultaneous scanning with the above menus. There are also another pop menu to scan the media when the Media Plugin into your computer, if you  activated this menu as per screen shot.

[Network protection deactivated/non function by self]

13 hours ago, Marcos said:

Please collect logs with ESET Log Collector and provide the generated archive. There are no known issues with network protection on Windows 10 2004.

Dear Marcos,

Please find a collect logs.

Awaiting the advise

eis_logs.zip

[Network protection deactivated/non function by self]

11 minutes ago, itman said:

Are you running Win 10 2004?

Yes it is Win 10 2004.

[Network protection deactivated/non function by self]

Dear All,

Today my EIS 13.2.15.0 got the red color in Network Protection that inform the Network Protection Non Function, it is happen without user interaction on setup, however the EIS Status on Taskbar Normal (No Red color) as per screenshot attached.

After I did restarted the computer everything goes well again, please advise what's wrong with my EIS.

Thanks

[How to set EIS to Maximise Protection of Online Meeting]

Dear All,

Now everybody take care to Working From Home (WFH) and Study From Home and still to connect with colleague and Students/Teachers using the Online Meeting with some applications Please advice how to maximize the protection of Eset Internet Security.

Awaiting the advice.

Thanks

[ESET ANTI PHISHING FREQUENTLY DEACTIVATED BY SELF]

4 hours ago, Marcos said:

Please check the hints at https://dontkillmyapp.com/xiaomi.

Thanks Marcos, after allowed Auto Startup now stable.

 

[ESET ANTI PHISHING FREQUENTLY DEACTIVATED BY SELF]

Please advice how to solve the problem The Anti Phishing frequently deactivated by self even the status of Accessibility is on as per attached screenshot, I must off then on again in Accessibility menu, for the information I'm using Redmi Note 8 with MIU version 11.0.4 and Android version 9.1 and ESET Mobile Security version : 5.3.30.0-0

Awaiting the solution to solve this case.

Thanks. 

[THREATSENSE PARAMATERS IN EIS 13.1.16.0]

Thanks Marco for your kind information, now I understand which one to be chose for optimum scanning.

 

 

[THREATSENSE PARAMATERS IN EIS 13.1.16.0]

Dear All,

Can anyone inform about the new Threatsense Parameters in Cleaning Lever option for the new ESET Internet Security version 13.1.16.0, the option of cleaning now have 4 option with totally new words:

1. ALWAYS REMEDY INFECTION

2. REMEDY INFECTION IF SAFE, KEEP OTHERWISE

3. REMEDY INFECTION IF SATE, ASK OTHERWISE

4. ALWAYS ASK THE END USER

Note: If I chose the No.1, whether the EIS trying to disinfection a malware, and if failed is it still trying to disinfection and cause the scanning process will be longer?

Please advise and thanks for the attention.

 

[PRODUCT ADVISE]

13 hours ago, itman said:

As far as Eset start up scans, Eset will have to reply if the real-time settings also apply to them.

Per Eset GUI setting options, only the selected on-demand scan profile can be configure either stand-alone or by defaulting to the real-time settings:

 

Thanks for your information, by the way above information for the new version of EIS is it 13.1.16 as this version not yer arrived in my region, however those setting for the Malware Scans, but for the Startup Scanning  under Scheduler menu, its more complex for common user there are a potential the user can make miss in setting and confusing for i.e if select the setting the Startup Scanning will be run When Idle then chose After User Logon (the left question is it the Startup file before user Logon didn't scanned?).

I hope from ESET can explain how to optimize the Startup Scanning without impact the system perfomance.

Best regards,

[PRODUCT ADVISE]

6 hours ago, itman said:

My EIS version just upgraded to version 13.1.16.0. These options now exist in Real-time setting. Additionally, the default manual Smart Scan option will also by default, use the these real-time scan options.

So do you mean there are an update concerning for The Startup Scanning setting to make it simple way for general users? if yes very grateful. 

The version 13.1.16.0 not yet come in my region.

 

[PRODUCT ADVISE]

On 3/9/2020 at 2:11 PM, Nightowl said:

Argh this is why you can notice that the startup scan can slow your PC while all other programs are trying to start along the startup.

Switch to SSD when you can , you won't regret it this I am sure

And change also the processor to i7 10th gen...😅

[PRODUCT ADVISE]

19 hours ago, Nightowl said:

Are you using SSD?

Nope I'm not using SSD, but using the harddisk.

 

[PRODUCT ADVISE]

Dear ESET,

For the next version please make the setting in simple, I got the problem to setting the Startup Scanning as there are too many option... I suggest to make it simple for example with only 3 options for Setting the Startup Scanning as:

LOWER, NORMAL & AGGRESSIVE

without any option the user choosing it.

This is to avoid any misleading in the setting, as known now there to many option to setting the startup scanning in scheduler and made me confusing, for i.e to avoid the Startup scanning take longer I have choose when Idle and After User Logon (left me question about this option, whether the startup files didn't scanning or scanning).

Please advise me if there are wrong in my suggestion.

Thanks

 

[Worst Application Ever]

Probably your existing VPN doesn't shake hand with ESET, for your information I using the VPN have been working with ESET for surfing, for downloading. Please check the compatible VPN, and better your send the clear information such as the OS, ESET version and VPN vendor.