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Everything posted by graben

  1. We have ESET ERA installed on numerous servers. Every so often some client computers will have the following error in ERA: " Windows Security Center indicates that the feature is not installed or is not running properly" The computer also stops running the scheduled daily scans. When I access the computers ESET looks like it is running correctly with no errors, but in the scan logs it has indeed stopped running the daily scans. In programs section if I run a repair of the antivirus and agent along with a reboot the alert in ERA goes away and the computer will run the scans as scheduled. Is the
  2. Hello Michael, Thank you very much for the update. I really appreciate it. I am looking forward to a resolution. Best regards, Mark
  3. The time from the local scheduler window entry are all showing 12:00 PM as well.
  4. They are entries in the scheduler of the Antivirus policy. . I do not see a check-box for use local time when I am creating the scan. Could you let me know in which step that appears?
  5. Hello Everyone, I hope that someone could help with this. We are using ESET Remote Administrator 6 for almost a year and this has not happened before. In ERA we have daily scans set to run at 12 PM and an in-depth scan that is set to run once a week also at 12 PM. Since around daylights saving began, all computers are running the scan at 11 AM instead. I first tried changing the time to 12:02 but that just made the computers run the scan at 11:02. Today I also deleted the scheduled scans are recreated them none of the scans ran at 12 PM. This was done between 11 AM and 12 PM. Th
  6. The computer was listed twice in DNS so I deleted one entry and then reinstalled the agent with a manual install which fixed the problem.
  7. Thank you for your suggestion Marcos. I will try that next time the computers are connected to the network.
  8. In ERA 6 there are two computers that are both showing as unmanaged but also have the agent and antivirus installed and showing up in ERA as such. The last connected date is showing up as a blank. When I click the details however they show that they updated their virus definitions a few months ago. They are not currently connected to the network. Any idea what could be causing this? I have other computers that have also not been online for a few months but they are showing as managed and are displaying the last connected date. Is there anything that can be done to fix this? If the comp
  9. When I try to install ESET Endpoint Antivirus the error 1904 C:\Program Files\ESET\ESET Endpoint Antivirus\PPESET.dll failed to register occurs, prompting me to retry, ignore or cancel install. If I choose to ignore the program is also not able to install successfully. Does anyone have any idea what is causing the error and what can be done to fix it?
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