prixone

I like nod32 a lot but you guys every once in awhile sh1t it so hard, that is frustrating and then just say "we can't do anything", when its literally on your side the issue. You literally had something that was working, broke it, and are like "oh we don't care about it, just use something else". I just hope I won't have to take the same action I had to do before and move away from nod32 again, hopefully there will be a fix for this issue in the couple next days, if not oh well time to look for a new AV again... Thanks anyway.

I've sent the procmon logs privately to you Marcos, for anyone else trying to test what is going on, here is a way to reproduce my current issue: By going to the game website www.priston.com.br then hover over "BAIXAR AGORA!" and then you should get a torrent option to download the game "client completo via torrent" Once I click it it will deadlock and hang firefox, until the download popup asking if I want to save or open the file with an application shows up. I don't even need to open torrent or download the file, to get this issue. Simple clicking the torrent link is enough to make it all hang. And that is a legitimate game torrent file for a game that is widely played in Brazil.

After the modules update Today, it now only hangs with torrent files every other file now work as expected. Detection Engine: 20274P (20191031) Rapid Response module: 15165P (20191031) Will update with logs in a few...

Will post an update as soon as I get home with the logs.

Yes, that stops firefox from having deadlock and lets me use the taskbar as intended, while its not desired to have it turned off, its something that started happening with recent update that was not happening before. No, that didn't help.

I don't know how the rollback works but before going pre-release I had a drop down that would let me choose 12hours, 24 hours, etc and that would be enough to re-roll the update of these 2 modules if that is what the rollback would have done, thus temporally fixing my current issue, since it started happening only after I've received that update. Regular modules: Detection Engine: 20266 (20191030) Rapid Response module: 15157 (20191030) Pre-release modules: Detection Engine: 20269P (20191030) Rapid Response module: 15160P (20191030) Still causing the issue in both modes, would help if I could go back 24 hours with the modules.

I had a rollback before using pre-release like you told me to, after going pre-release and back to regular I no longer have the option to rollback 24 hours like I had the option, which would have solved my issue temporally at least, if rollback does what I think it does. I just hope I won't have to move to another antivirus until I see a fix from eset like I had to last time... very frustrating.

pre-release updates did not help, it mainly happens with firefox when I have anything set to open after download for example a PDF, or Image or anything else. Will try to use the rollback feature. never mind after going pre-release I no longer have the option to rollback great now im royal screwed...

After Today's update where 2 modules were updated, nod 32 antivirus is making my PC hang in a lot of actions like using the taskbar or firefox. Would there be a way to revert this last update temporally until the issue is fixed? As far as I remember it was only 2 modules that were updated Today 30, Oct. Detection Engine: 20266 (20191030) Rapid Response module: 15157 (20191030) After these 2 were updated my life became hell.

Sorry on the delay. I use windows 7, was hoping to change to 10 but not stable enough yet. If you guys need to run tests you can download the bank application here: https://www14.bancobrasil.com.br/diagnostico/DiagnosticoBB.exe I would rather not test it further since I am on tight deadlines at the moment so I had to split using my cellphone for bank operations while having it uninstalled from any of my computers for now. Was planning to test again before my subscription runs out. Unhappily GAS Tecnologia the company responsible for the app never replied as to whether they fixed it or not and neither I saw any moves from ESET until now and honestly I don't know who is to blame in this scenarios since its clearly a conflict between the 2 applications given both run smoothly without the other.

As an update, ESET took the trouble to analyze the dump I've sent them, where they identified that the application of a big bank from my region was causing the issue. They also offered to help them by giving out the information to the related issue and further in how to even fix it. I have forwarded the bank development sector contact to ESET and have received today a message from the development sector saying that they have received ESET's information and are working together to solve the issue. I appreciate ESET efforts and am looking forward to see this problem resolved. Best regards.

any news?

Thanks Marcos, looking forward to it.

I am sorry but I do take that as offensive, when you claim things you don't know simple to stand out thinking you have a lot of knowledge. In first place, coming here was not my first ding, I did my homework. I test individually everything that was in my power(hardware-wise and software-wise) to pinpoint the issue before flagging nod32 v8 ON A CLEAN win7 install with NO uTorrent being used or installed at that point and what so ever. After finding out that nod32 was causing the issue, I further started using the computer with the goal to find the issue as it doesn't happen every time but at specific moments doing specific actions, which I did pinpoint some of it that can cause the issue, unhappily it doesn't lead to what the issue is, but at least makes it reproducible. So Matrix I hope you can just stand out of the thread since you don't add anything useful with your comments(no offense).

Matrix I appreciate the tip but that was just one of the methods available to reproduce the issue and the issue remains even after closing all related process of utorrent, until reboot is performed. Method A happens the same way without the help of utorrent and even without both methods the issue will happen at some point while using the computer normally. And none of this happens with version 7.

I have to say its really unproductive to use nod32 as it is, I hope u guys can provide any information soon.

Just wanted to update here. I have also found a few ways to fast reproduce it on my machine at least. Method A) was browsing an website I have found and whispered Marcos with the URL where lots of images are displayed in the same page or opening multiple pages that would open lots of images the freezes would happen. I was using Firefox 4.1. Method B) was using utorrent and downloading any multiple files be it videos or images or anything so long as they are more than 4~5, using utorrent is what cause the most visible freezes as they last longer and have a bigger frequency. There is probably other ways to reproduce the issue but these are the 2 I have found that I can easily reproduce in my computer running nod32 version 8 which doesn't happen while running version 7.

Gonzalo, That's exactly why I said "hope" But who knows, this month been ultra bad for me so far, already lost a week dismantling and testing all parts of the pc(hoping that no parts were bad until I figured out what was the culprit) what is another 5 hours right

ops just noticed u said to PM it to you... edited and sent via PM.

The resulting dump was 17GB, I compressed it as ZIP and it became 2.24GB I am currently uploading it but will take some time as my upload not that great. Hope this dump is a good one, because uploading GB's in a 4mb upload is surely no fun.

And yes it is still freezing. I will do that and post back, thanks Marcos.

Hi Marcos, Thanks for the suggestion, before doing that I had disabled eamonm.sys for testing and the freezes had stopped. After your reply, I have installed that hotfix and enabled back eamonm.sys, I will post back if it continues freezing. Thanks. UPDATE: That patch seems to have fixed the issue I will watch over it a lil longer to be sure of it.

Its really sad that nod32 has gone from best to worst for me at this moment. I've upgraded from version 7 to 8 and now my entire computer freezes all day long, I uninstall nod32 av and all works like a charm, I install version 7 all works like a charm, I upgrade to 8 all borked up. I've disabled defender specifically for version 8 along with disabling it with autoruns to no avail even tough defender works perfectly with version 7. What is going on? My games will constantely freeze, my browser will freeze, browsing folders will make it show a loading bar, its just ridiculous. I use to love nod32 as a costumer but this gone beyond understanding how you guys borked it up in a simple update I have done all possible tests before coming down to the AV being the issue it gave me a hell week of nightmare to figure out nod was the culprit since I always blindly trusted it. If there is something that I can do to solve this issue, kindly let me know because at this point my last option is to not renew nod and uninstall it for some other AV :/