Good morning,
I have had two Eset Internet Security licenses for 3 years, which I bought in Poland:
1. 3AJ-XNK-SGK (ends 11/30/2023; 2/3 license usage)
2. 3A2-22P-78U (ends 22/12/2023; usage 0/1)
The licenses were activated in Eset home and worked without any problems on 4 devices.
In the case of license no. 2, a few months ago, after reinstalling Windows and trying to add a computer, the system indicates the use of license 1/1, even though the license has no device assigned. When I try to activate it in the program, I receive error ACT.33 (region lock)
Additionally, I recently discovered that when I try to add a device to license number 1, I also receive the ACT.33 error.
I turned to the Polish distributor (Dagma) with problems, but the company claims that the licenses come from an unknown source.
I have already purchased the upgrade for license no. 1, but I am afraid that due to the errors I will not be able to use it.
I am kindly asking for help.
All this is very strange - the licenses worked normally for 3 years, I have them attached/registered to Eset Home (different email address than during registration, in the pl domain). Eset works normally on 2 devices and does not report any problems apart from the expiring license.