I decided to call them directly...
After 1,5 hours, several reboots in safe mode, traces, etc. we got a workaround:
- Disable HIPS
- Reboot Server
- Install Agent
- Reactivate HIPS if you need
I hope this can help someone...
I still got no answer from the support.
Very disappointing.
I have created a second ticket and for this also no answer!
In the initial email the automatic reply contains something about 5 days (working days only from monday till friday)... Today after more than 2 weeks without any response from ESET I guess it is time to check the market for other solutions.
Thanks for the NOT existing support!!!
Why do I pay for this???
I will not spend my money (or companies money) again to ESET!
I receive the same error when trying to install the Agent manually or with LiveInstaller (Update from 6.2.171.0 to 6.2.190.0).
This happens on most of my Windows Server 2008R2.
I compared the security settings for the "Configuration-folder" on systems which are working but they are the same (SYSTEM: Full Control, Administrators: Full Control, Owner: SYSTEM). It is also not possible to change the ownership to Domain-Admins.
I just created a support ticket.
Maybe the support team knows more about that. I will keep you updated as soon as I receive a reply from them.
I would like to push this topic...
I am experiencing the same problem on some servers (not all).
My Config:
Windows Server 2008 R2
ESET File Security 6.2.12007.1
In my ERA 6 I can not see any problems. I only see these messages when I am connected to the server and open the GUI (browse to log files).
There is a KB hxxp://support.eset.com/kb2891 which is pointing to the problem, but it is related to older version (5.x).
Can I download the dll file and replace it as described? Or is it only for older version?
Thanks in advance