[Windows 10 forget folder view setting when ESS is installed]

 

Needless to say that this problem with ESET will put a stop to our Windows 10 rollout in our company, and if it isn't fixed in a reasonable time will cause us to look for other AV vendors.

 

We've trusted ESET for years and have just renewed our AV licenses for another year. This may seem like a "niggle", after all, it's not causing an OS crash, but it's the type of niggle that would cost us many hours of frontline support trying to fix.

 

Come on ESET, where's the official response and fix on this?

 

 

 

I'm the thread's starter and I solved my problem with the string manual correction and the first update from 1111 to 1112 cleaner in Eset.

 

I must say how much I am disappointed by the behavior of Eset. I open the ticket even before I open this post, on 16 September.

The next day I received confirmation with an automated email.

Thank you for contacting ESET Customer Care.

Your request Has Been received. We will review your case and respond, Within 1 business day.

Case # 1 **************** "has been created for you.

 

 

I received a new email on 21 September

 

 

An ESET Customer Care Representative has updated this case with the following information:

Hello,

Thank you for contacting ESET Customer Care.

To identify your issue and help you resolve it, we need to collect additional information about your system configuration and any installed ESET antivirus product. To gather and submit the necessary log files, follow the steps from the Knowledgebase article below: 

------------------------------------------------------------------------------

How do I use ESET Log Collector? 

hxxp://kb.eset.com/zap/SOLN3466

------------------------------------------------------------------------------ 

 

After that email, nothing but silence.

I never received any response, any help to solve the case or any explanation.

Nor anything that had managed to get here on the forum.

Not even anything about what we had managed to find here on the forum. Eset could not know that I had been able to find help here, but since then I have not received any answer or help.

From September 16 to October 3 today: nothing.

 

After 15 years I am really very disappointed.

That's all.

[Windows 10 forget folder view setting when ESS is installed]

Please run manual update to make sure that all modules are current. Check the About windows for information about installed modules and make sure the installed version of the Cleaner module is 1113. Then restart the computer.

 

Should the problem persist, let us know. It seems that v1113 of the Cleaner module should eventually fix the issue for all users.

 

Without any manual update (only the automatic one) mine is already v 1113 and no problem at all till now

Thanks

[Windows 10 forget folder view setting when ESS is installed]

OK, it seems to be solved now following the instruction.
For me the only problem was on Folder viewing but it's really the end of a nightmare!

Hoping Eset or Microsoft give an automatic fix for all people. 
Not everyone is able to take ownership of registry key and change string. Even open regedit is for most people something horrible 

When I opened this thread I was hoping for a quick response from Eset, but, in the end, it was the collaboration among users to give a solution.

From Eset Customer care I did not have any answers yet after eight days although I send them all what they had asked for.

So, thanks to all the users!!

[Windows 10 forget folder view setting when ESS is installed]

@ Marcos

 

I did all the update and restarted 2 time.

 

Nothing change here:

 

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32\

 

the default value is still  

 

%SystemRoot%\SysWow64\shell32.dll

[Windows 10 forget folder view setting when ESS is installed]

Please switch update servers to pre-release and manually run update. Check the list of installed modules in the About window and make sure you have Cleaner module 1112 installed, then try to reproduce the problem. We assume the new module should fix it.

 

Can you be more clear please?

 

In Windows 10 home edition I don't see any way to switch in pre-release or to control how the update are installed.

 

For the Cleaner module, mine is 1110 (20150806).

 

 

Well, it's OK now. But, you have to be more specific on update: You are speaking about ESET update and not Windows update

Anyway I did the change and now I'm waiting.

[Windows 10 forget folder view setting when ESS is installed]

 

Is there anybody experiencing the issue who hadn't received any detection alert from ESET before the issue started to manifest?

Well, I beleive that's my case. I can't remeber any alerts, at least just before the issue. And I am pretty sure there had been alerts long before that, but they weren't causing any trouble. Still, I may be mistaken, cause almost a week has passed.

 

Have you checked the logs of Eset?

Because I had not even received the alarm, but I've found it checking the Eset log file: there was a detection from scanner "Real-time file system protection" there, but I didn't receive any alarm.

[Windows 10 forget folder view setting when ESS is installed]

One question FOR ALL

Who have this ISSUE have nvidia video driver?

 

Yes I have.

[Windows 10 forget folder view setting when ESS is installed]

Unfortunately, we were unable to reproduce the issue. Please somebody create a Process Monitor log from the moment you modify the folder view settings and re-open the folder view setup, compress it, upload it to a safe location and pm me the download link. Could you confirm that no threat had been detected shortly before the issue occurred?

 

I did this some day ago with Windows Step Recorder.

 

HERE on Usercloud

[Windows 10 forget folder view setting when ESS is installed]

Seems the trouble is also connected somehow to the latest Windows 10 KB3095020 update. Up until that everything was OK, at least for me. As soon as update has been installed I've received the problem. Guess Eset and the update are incompatible.

 

I have not received any update with that signature, but my problem started the day 16 and on the same day ESS has quarantined a trojan.

This is the only operation by ESS in 22 days since I installed Win 10.

[Windows 10 forget folder view setting when ESS is installed]

Nobody has mentioned a mess with desktop icons whose position is also not remembered. This co-exists along with the folder view settings problem.

 

You are right.

I didn't mention because I don't have any desktop icon using Rainmeter. 

 

But yes, it's the same problem

[Windows 10 forget folder view setting when ESS is installed]

The view settings are not remembered on my Win 10 either (build 10240), however, it's happening also on a system without ESET installed. Does temporarily uninstalling ESET actually make a difference?

 

No, already tried.... No way.

 

With system restore, restoring OS before the problem, it's OK until Eset gives a new warning or quarantined a virus.

 

Same with a Windows refresh: I did all this different solution, but still with the problem.

[Windows 10 forget folder view setting when ESS is installed]

I'm still searching for a solution and the only thing I can say is that it seems that only Windows 10 in English is affected by this problem.

I cannot find any French or Italian  forum with people speaking about this.

 

As Brehon wrote, we are discussing for this problem in Tenforum: HERE and HERE.

 

Personally, I'm not sure about an interaction between Eset and Win 10, but it seems that almost all those who have this problem use Eset Smart Security.

I wrote to Customer Care opening a ticket and I'm waiting for an answer.

 

It should be a good choice if all of you does the same thing.

[Windows 10 forget folder view setting when ESS is installed]

I'm really desperate now!

 

My folder view settings are not being saved (change folder preference to thumbnail view -> close window -> reopen same folder but always displays in details mode).

This happens on a Windows 10 newly installed, perfectly working till I install Eset Smart Security  (version 8.0.319.0).

Along with many other people we have noticed that the problem occurs only after installing Eset and we are discussing on this issue in different Windows forums since 3 weeks.

We have already tried Windows reset, Windows restore, format and new install: every time the problem reappears when we install Eset Smart Security.

For someone after a virus alert, for me no virus alert: everything is working fine and suddenly no way to have my folder setting working.

I've searched a lot over internet and found related things like "Apply to folders" in folders options, Bags reset, scancfg, Zeroaccess rootkit and etc but nothing helped. 

And after days of searching really a lot of people have noticed that the problem is created after installed Eset and after the program warns to have blocked a potential risk (in my case it was just a webpage).

 

Anyone here with the same problem?

Thanks to everyone for any help.

 

 

PS I'm trying to post this problem in the "Contact support" but no way to have it sent: when I click "Send email to Eset support" a wheel start running and after minutes is still there but the request is not sent!!!

[Win10 - IE11 - Script error]

Hi there,

 

I've installed on Sunday (from scratch) Win 10 and for 2 days no problem at all.

This morning finally I installed Eset Smart Security Version 8.0.319.0 on my PC with Windows 10 Home (64-bit).

 

 

Virus signature database: 12149 (20150825)
Rapid Response module: 6569 (20150825)
Update module: 1060 (20150617)
Antivirus and antispyware scanner module: 1466 (20150813)
Advanced heuristics module: 1159 (20150820)
Archive support module: 1235 (20150728)
Cleaner module: 1109 (20150519)
Anti-Stealth support module: 1083 (20150819)
Personal firewall module: 1278.1 (20150803)
Antispam module: 1029 (20141103)
ESET SysInspector module: 1247 (20150618)
Real-time file system protection module: 1009 (20130301)
Translation support module: 1382 (20150803)
HIPS support module: 1193 (20150805)
Internet protection module: 1173.9 (20150617)
Web content filter module: 1044 (20150806)
Advanced antispam module: 2532 (20150825)
Database module: 1070 (20150721)
LiveGrid communication module: 1017 (20140415)
Specialized cleaner module: 1010 (20141118)

 

 

And since that moment I cannot open IE without having Script Error.
I'm pretty sure that the problem is on Smart Security because after a couple of hour in search, I tried to disable it for 10 minute and IE doesn't give any error.

When Eset is running again error on script.
And only in IE (I've tried with a portable version of Chrome and no problem, just fine).

 

What's the problem? Please give me a solution.

 

Thanks in advance

 

Here some screenshot for the Script error in different webpages.