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Cousin Vinny

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Everything posted by Cousin Vinny

  1. Attempted to run a software activation client task and it never executes on the problem box. Odd behavior I did notice is that once the software install task status indicated completion on all hosts and I sent a reboot, after these machines came back up the task status reverted to show at least half of them still being in progress and never changing again after that.
  2. I performed the software update the same way I have since deploying v6 in 2015 - remotely via ERA.
  3. I just updated endpoint security from 6.6.2064 to 6.6.2068 on a few Windows 7 test machines via ERAv6 and one of them came back with the error in ERA stating "ESET LiveGrid® is not accessible". Checking the host, the ESET console was showing an error that the credentials were incorrect. I ran a second install thinking the first may have aborted prematurely and am now greeted with this error shown in the attached screenshot: "Modules update failed Your license file does not contain a Username or Password. You can update only from an update mirror." It only happened on one test machine and I am unable to uninstall or revert the product either via ERA or logged directly onto the box. I do not have physical access to reboot the thing in safe mode in order to run the manual uninstaller. Any solutions?
  4. That looks like a video driver issue. Try installing the nVidia driver from the Lenovo or nVidia websites. An immediate fix may be to disable hardware acceleration in Excel.
  5. Revoke the host's license from ELA in Admin > License Management > Open ELA then return to ERA and Synchronize Licenses.
  6. You can, kinda sorta. You can create a client task in ERA that executes a command on the remote host. Put the MSI on a network share, execute a command on the remote host to fire it off or write an installation script and execute that. While you can deploy and update ESET software and ERA agents through client tasks, there is no built-in functionality that is specifically for deploying 3rd party software. I would suggest using Group Policy or something like PDQ Deploy instead.
  7. Test this out on one of your affected hosts: Completely uninstall ESET Endpoint AV through Control Panel > Programs > Programs and Features Do not uninstall the ERA Agent. Reboot the PC. Deploy 6.6.2046 through the ERA. Reboot the PC again. I ran into a hiccup with 6.6.2046 and Win10 that was solved by just doing a clean install. I use PDQ Deploy as well but never used it for ESET since upgrades can be done right from the ERA.
  8. Morning Scott, That's just because you have not placed the computers into any group(s). Go to the Computers section of the ERA and click on the "All" group so it's highlighted - you'll see a little gear icon appear to the right of the folder. When you click this icon it will give you the option to create a new static or dynamic group. If you don't want to deal with subgrouping your hosts, all you need to do is select them in the Computers section, click "Action" on the bottom of the ERA and choose Move to Group to place them in "All".
  9. Solution #2 should fix the SSL error. Sounds like the cert didn't properly install. The machine not able to access any website coming back with the ERR_NAME_RESOLUTION_FAILED error and not being able to print sounds like DNS. I assume the printer is networked via hostname. Flush your DNS cache and try again. Also check firewall to make sure it is not preventing communication by temporarily disabling it. If that's the culprit you just need to configure your firewall rules.
  10. Hey Mike, The warning cleared from the entry with my name but not the one with the company name.
  11. Disabling "License overused" warning cleared out one of the two alerts I have on the Licence Management tab, however it still shows one alert. Disabling "Close to expiration" warning does not have any effect. "Almost all of the available units in the license have been used. Please extend the license." In ERA under License Management, there are two entries in the list; one displaying my company's name and one displaying my own name. Highlighting either pulls up the exact same information in the Licenses pane - same Public ID, Product Name, Status, Units & Etc. For some reason disabling the License overused warning only clears it out from the entry displaying my own name and not the one displaying the company name. So I still have the yellow indicator on the Admin sidebar button, now it just displays a 1 instead of a 2.
  12. Hey guys, I forgot I posted this question. I just checked both places and under Notifications in ERA the "License Limit Alert" is still default and not configured while in ELA the only thing I can configure for "Close to overusage" is whether or not to send an e-mail notification (and it's disabled by default as well). I'm attaching two screenshots for you to have a look at.
  13. On the ERA sidebar you get a yellow alert indicator on top of the Admin section button if you are close to running out of available ESET licenses. How do I disable that? It's annoying as hell like there's something wrong when everything is fine.
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