Hi Marcos. Thank for the suggestion(s).
Your first suggestion (exclude all the certificates): as gwkr57 suggests, there are a lot of certificates associated with LMI Rescue, so you're playing whack-a-mole. If you're working with a third party support desk, you'd need to tie down one of their support staff for a period of time and start repeated sessions until you were reasonably confident that you had excluded every possible certificate. They (quite understandably) don't see why they should spend the time fixing what is ultimately my problem, because I use ESET. So that doesn't seem a pra