I follow the instructions in kb2289 hxxp://support.eset.com/kb2289/#Win_7
After using the uninstaller as admin I remove 1. ESS/EAV/EMSX then remove the second one it found NODv2
Once that is complete it does not find any more. I also re-ran it again and it did not find any.
I now re-boot normal mode
Download the live installer from kb2289, accept the user license, then select eset live grid and enable detection of unwanted applications and click install
It gets to 82% and then I run into my problem.
It is trying to remove old version and is looking for nup140d.msi in folder c:\windows\temp - it does not find the file and when I click caler ncel the installation stops
the next message is the path c:\windows\temp\nup140D.msi cannot be found. Verify you have access to this location and try again or try to find the installation package nup140D.msi in a folder from which you can install the product eset smart security.
the next screen says error The older version of ESET Smart Security cannot be removed. Contact your technical support group.
I have tried this process using the uninstaller then re-booted normal mode then the live installer
and I have done the same process with the offline installer - both with the same result.
I had this version of the software installed since January 2016.