Craigb57

My wife uses JAWs from Freedom Scientific.

My S.O. uses a screen reader to navigate her computer use. When she used the internet, anything she typed was changed by ESET and made it impossible to proceed, as she is visually impaired and cannot see what she is typing, she relied on her screen reader to tell her what the character was. In actuality she typed for example "CCCCC" and it reported that what she has typed was "bd#s.u". When this was reviewed by her tech support it was learned that it doesn't matter what the screen reader was or what the internet provider was - only that ESET was the Internet Security program. Removing ESET from her PC and installing Windows Defense cleared up the problem. How do we get reimbursed for the ESET that was corrupting her ability to use the internet that is paid through 25 Feb 2024?