Hello Marcos, thanks a lot for your reply. I apologize for the delay in replying back but my mother is seriously ill, is bedridden, and has multiple bed-sores. I spend most of my time attending to her. I did download the latest version of ESET Internet Security and tried to install it but received an error "installed on too many devices."
I'd like to point out that I purchased ESET Internet Security "2 devices 2 years" from Amazon on 25 Jun 2021 and installed it on two PCs (operating system Windows 7) and activated the license (ending in xxV6) on 21 July 2021. Therefore the license should be valid till 20 July 2023.
The motherboard of one of my PC crashed on March 10 2022 and I had to replace it with a new one and had to reinstall ESET Internet Security again using the provided license key. For quite some time I have been noticing that ESET displays an error message that it no longer supports Windows 7. Since I have an old hard disk drive I decided to install an additional SSD drive and installed Windows 10 on it and, reinstalled ESET on it, and typed in the serial number, only to get the error message (installed on too many devices. I believe that your system is detecting these two instances (of changing the motherboard and adding a SSD) as "installation on additional devices."
The strange part is that if I unplug the SSD (with Windows 10 installed) from the motherboard and launch my PC using the old drive (Windows 7), your product runs smoothly. If required, I can provide the screenshot of the same or even allow you to access my computer using a remote controlling software such as "Anydesk" so that you can confirm that my license is valid.
Later on, I removed all traces of ESET Internet Security from my PC (including all traces from the registry). However, one file still remains on the drive and I am unable to remove it even after trying different methods. Please advise how I can remove the file. Also, please restore my license so that I can use it to activate the new version of ESET Internet Security using my original license. Hoping to get a positive response from you. Thanks a lot in advance.
Warm Regards,
Parsi