Good afternoon all,
We are dealing with an issue since early August that causes to some of our office users, windows updates applied stuck at 90% of installation, and overall usage of the PC becomes a tragedy - everything stuck gradually to complete non reaction to any command given. We started troubleshooting initially with the approach of MS / clean cache , rebooting etc. , hardware side all on good order, no high temperatures, no bad health to any component, this ocured thus far to 6 out of 20 laptops, not at the same time, 2 this week, one next , two the week to come etc.
At the same laptops that have issue with windows updates, DELL command center updates also stuck near the end of the progress bar, use of MS Outlook 365 client becomes not possible since it gets not responding pretty often and the ESET endpoint AV updating product hangs to eternity as well. After reboot ESET is being updated normally. CPU / RAM / DISK usage are at idle levels.
Regarding Windows/Dell updates after some hard reboots, roll back to ms updates - updates pause, clean cache, re-installation of updates and dell updates we temporary fix the issue. Nevertheless at half of the laptops (3) this issue has been re-appeared after few days.
Starting it at safe mode (doesnt allow ESET plugin to operate) solves the responsiveness of Outlook, but overall the issue remains.
Checking the network of the office we see no issue, other laptops / mobile devices are unaffected, internet is more than good, thus apart contacting Microsoft we are posting this here to see if anyone else has faced same symptoms and if you have any feedback / suggestion apart enabling logging etc.