[Upgrading my license]

Hi @DMBittar
Got it, @Marcos already found it.

In this case I cannot help you more.
 

[Upgrading my license]

Hi,

That license doesn't exist. Perhaps you mistype a character.

[Upgrading my license]

Hi,

No.
The public ID is just that, a sequence to find you in ESET Systems, cannot be use to activate or track you in any way by outsiders. That's why we ask for that data in particular.

 

[Upgrading my license]

Hi,

To get a better answer you can always post your public license ID, with not risking giving other information.

 

["New computer connected for the first time" message appeared for an existing server]

Hi,
Technicly, if you remove both (not deactivating ESET product, just remove from the DB), when the ESET Agent report the terminal will show up.

[PROTECT Service crashes after few seconds]

Hi,

This error usually is show while the services are still starting up (Virtual Appliance), but I guess you are on the installed version.

Please confirm if you try KB7800...

https://support.eset.com/en/kb7800-error-login-failed-connection-has-failed-with-state-not-connected-in-eset-protect-web-console

 

[Can't activate ESET (ECP.20032]

Hi,

A terminal after been activated continue this state, so what you have is an abnormal behavior which can be a local problem or a licence problem.

I suggest you open a ticket with ESET Support to check both sides and investigate this problem (local and license itself).

Related to the firewall, make a test in 1 PC, reset the firewall settings, reboot and see if the problem is still there.

Note: ESET firewall "learning mode" is the best way to create rules.
Do you have access to the EBA portal?

[Can't activate ESET (ECP.20032]

Hello.
That error is "server busy" according with the KB7297.

 

[Update ESET Smart Security V15 now blocking all sorts of applications]

1 hour ago, woodust said:

Are you using win 7. I am and had to uninstall v15 & back to v12 .I continually get messages that my computer is not protected. I think there is a v14.

Version 12 is obsolete, and is not protect you from current threats.

You can use version 15 over Windows 7 and stay protected, you just need to install the next 2 Microsoft patchs in order to proceed to install that version.

https://www.catalog.update.microsoft.com/search.aspx?q=kb4474419

https://www.catalog.update.microsoft.com/Search.aspx?q=kb4490628

If want some help with your case in particular, make a new post and subject, give us the most quantity of data related, screenshot, installed version, etc. and tell us so we can take a look.

 

[Air gap machines and ESET Protect Cloud config]

Happy to help! 🙂

[Remove all licenses and delete company]

Hello,

That is an important piece of information.
Perhaps this can help you.

https://help.eset.com/protect_admin/81/en-US/msp_remove_company.html?zoom_highlightsub=removing

[Remove all licenses and delete company]

Hello,

I don't understand what you need or try to do without more info.

However, if help you can access the ESET Business Portal and deactivate the seats and the license if that what you want.

Other types of request I suggest you contact your ESET Partner or ESET Distributor in your region to request assistance on this matter.

[Update ESET Smart Security V15 now blocking all sorts of applications]

Hi,
do you try to Reset ESET to default, restart and see if anything changes?

[Air gap machines and ESET Protect Cloud config]

Hi Tmusker2k,

For that scenario you need to setup an ESET HTTP Apache proxy to rely the updates to those offline machines.
https://help.eset.com/protect_install/80/en-US/apache_http_proxy.html

For offline activation please read the next link:
https://help.eset.com/eba/en-US/downloading-offline_legacy-licenses.html

[Update authorization failed. Please check if your license is valid]

Hi @cyphrex,

You can upload to WeTransfer and send the links on reply to ESET Support conversation.

Also, if you that quantity of terminals, I suggest you use the ESET Protect console and set the graphic interface to minimun, and the alerts and notifications don't show on the client side.

 

[Why cant I manage unmanage Devices. Endpoint Security and Management agent installed.]

Hi Charlie,

How this "unmanaged computers" where added?

* by active directory
* by Rogue Detection Sensor
* added manually by ip
 

[Eset protect no updating newly registered clients]

hi,

In the EBA portal, look for under 1 name 2 or more listed computers, deactivate all who doesn't have the green "ok" tick. That should lower your seats to the correct number.

In the other hand, If the computers ESET Agent reported previously "ok", you can send a "installation Agent task" but remember to always mention the IP of the "ESET Protect".

Let us know how goes your case.

[Why Earningates Malware is not controlled by ESET]

Hi,

Added to above, I suggest to look into the shorcut link address, time ago some Adware add a internet address to the browser launch command line.

Also if is clean, do  a reset of your affected browsers just in case (previous backup of any important data there).

[How can I prevent a user from canceling a scan]

Hi,

Sure.

Policy > actions > new > settings > user Interface > star mode > Silent > Assign target client > check > finish.

Silent: No notifications or alerts will be displayed. Graphical user interface can only be started by the Administrator.

 

[How can I prevent a user from canceling a scan]

Hi,

Yes, can be done by policies.
 

[How can I prevent a user from canceling a scan]

Hi @Mauricio Osorio
If you are using our console ESET Protect you can deploy a Policy to set the user interface to only the icon with no access to any menu.

About intefaces: ESET Endpoint - User interface elements - Help ESET

As test I suggest you try the policy in a nearby PC before make the final deployment.

Let us know the results.

[Remove blacking my website from ESET]

Hello @Imran Sarker,

As @Marcos pointed you have to follow the instructions on your previous post on monday. The forum is not intended to this matter, please contact through the proper channels and guides.

[File not found on server]

@sksksk
Ok, Then I suggest you open a ticket with support so they can ask you to gather the needed information to find whats going on.

[File not found on server]

hello,
@sksksk and @Gamtat, still have this problem today?

[How do I create a specific "update profile" in ESET Cloud Admin?]

Hello @Cap-it

As @MichalJ pointed the fast way is to use the search box in the upper right corner to find an specific section within the producto configuration.

Also, can you be more specific in what you trying to achieve/goal with this new policy?