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kingoftheworld

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Posts posted by kingoftheworld

  1. Just now, Marcos said:

    They confirmed v8 will auto-update to v9.

    Great news! Thank you.  May be good to update that KB I linked above to reflect that information because that is a link provided when you click the top banner in ESET Protect v9 regarding the enabling of Automatic Product Updates.

  2. On 11/9/2021 at 9:44 AM, Marcos said:

    It will work for upgrade to Endpoint v9 too.

    @Marcos So I guess this statement is false based on https://support.eset.com/en/kb8129-autoupdate-for-business-products....  A little disappointing considering I have spent months planning and working to update my clients to v8....

    Enabling auto-updates in ESET PROTECT will only work if you have the supported version of the endpoint security product installed. For example, ESET Endpoint Security 8.x will not auto-update to version 9.x. After the endpoint security product is manually updated to version 9.x, it will then auto-update to later versions when they are available. 

     

  3. 6 hours ago, Marcos said:

    I don't think this could be suppressed but you can try disabling the "Device restart required" protection status:

    image.png

    Anyways, think of stability and security update notifications as a home alarm warning you that you that the door is not locked when leaving the home. Security and stability updates are released occasionally (once a year is too much I'd say) and it's important to install them asap in order to keep the system secure.

    Thank you for the response and I will test that.  I understand the importance of updates, but without the option to disable these notifications will likely be a deal breaker for my organization.  We manage device restarts no less than once per week.  The red system tray icon will only result in my users calling in a support ticket.  If what you suggested doesn't disable these, please add this feature in ASAP.

  4. On 12/16/2021 at 9:01 AM, TheSkymanDC said:

    Security and stability update to newer version is prepared. Restart your computer for all changes to take effect.

     

    I'm counting on this going well.

    @Marcos Will there be a way to suppress these notifications on the endpoint via policy? I am fine with them reporting the status to the console, but I also don't need 5k people opening support tickets asking why their system tray is red.  

  5. I have been directed to post feature requests here as that seems to be the only option for accepting customer feedback. I would like to request that ESET Protect, at least the on-premise version, to be able to use use of the many OTP MFA apps available such as Google Authenticator, Authy, etc.  The login to ESET Business Account already allows you to use any app of your choosing, but for some reason, this feature was never added to ESET Protect.  Being forced to use only the ESET Secure Authentication app for only this is a little annoying, and I am sure I am not alone. 

  6. With the recent release of ESET Protect v9, I would like some information on the upgrade process of the agent.  If I remember correctly, the release notes for v8.1 included automatic updating of the agents as a feature.  If that is accurate, will I just need to update the ESET Protect server to v9, and the agents will automatically begin updating? Or will I need to update them via tasks as I have done for past upgrades?

  7. 1 minute ago, Marcos said:

    Version 8.1.2037 was released on Sept 21, ie. in less than a month. We are going to prepare a uPCU to this version soon.

    Thank you. So to confirm there will NOT be an PCU update to version 8.1.2031 that was released at the start of July?

  8. Good morning,

    I am trying to check on the PCU update status. I have a Windows 10 PC that has been running ESET Endpoint AV 8.0.2039.0 since about the day it was released.  The machine has a policy to allow automatic program updates, the EULA was accepted via the ESET protect console, and the machine is restarted at least once per week.  It doesn't seem to update past that point.  Versions of 8.1 have been around now for greater than two months which I believe was the delay that these updates would operate on.  

  9. 17 hours ago, Riadg said:

    If you mean as ping yes we can ping both ways from 192.x.x.x to 10.x.x.x. But we can check port 2222 if is open or not.

    If it is going to be an issue is there a way to allow these clients as an external clients to connect to era server ?

    If ping is correctly sending ICMP between the networks, it is likely not a routing issue.  I would check to make sure port 2222 (or whatever you configured) is allowed between the two networks and also on the host firewall for the ESET protect server.  A screenshot that Marcos requested will also help identify any potential issue. 

  10. 41 minutes ago, Riadg said:

    Hi

    We have installed ERA server 8.0 in our network range 192.168.x.x which is working fine. We have another network connected via VPN with the range 10.0.x.x with ESET installed but these computers does not show in the panel. Is there a way that we can add them. They are not shown in lost and found nor in Rogue.

    Any suggestions

    Sounds like this may be an issue with a firewall somewhere in between or a routing issue.  I would check to make sure traffic is passing between the two networks. 

  11. 3 hours ago, Marcos said:

    Hotfixes are released on a per-need basis, typically in 2-month intervals. They do not bring any new features but address particular issues. They are so-called security and stability updates.

    On the contrary, V8.1 is not a hotfix; it's rather a feature update that brings also new features and improvements. Not everybody wants to upgrade to the latest version immediately. Therefore it makes sense to release security and stability updates independently from the feature updates.

    Updates can be installed fully automatically if an administrator enables application auto-update and then approves EULA in the ESET PROTECT console once a uPCU update is available.

    Can you provide documentation on how to approve the EULA via the console? I searched through the KB and couldn't find anything to show me where to look or what to do.

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