kingoftheworld
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Everything posted by kingoftheworld
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This is the first time I am hearing about the end of sale for ESET Protect. Since we are an existing customer, I understand our console will continue to work. However, should we expect development of the on-prem offering to cease? If so, how long should we reasonably expect to be on-prem before being forced to the cloud?
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EEA 7 macOS | Device control support \ alternatives?
kingoftheworld replied to avielc's topic in ESET Endpoint Products
With the shift of priorities, is it expended that EEAv6 for macOS will be extended beyond Dec 23? -
Bug tracking ID is P_EP-27531
kingoftheworld replied to rtaranov's topic in ESET PROTECT On-prem (Remote Management)
I understand that it is a bug tracking ID. I am asking what the specific problem is as I am tracking a couple that I haven't reported to support yet. -
Bug tracking ID is P_EP-27531
kingoftheworld replied to rtaranov's topic in ESET PROTECT On-prem (Remote Management)
Can you give some information on what this bug tracking ID is for? Didn't see anything listed on the known issues page. -
MacOS Upgrade Agent and Endpoint???
kingoftheworld replied to slarkins's topic in ESET Endpoint Products
Nope install right over both. -
Eset Endpoint v8.1 LiveGrid connection problem
kingoftheworld replied to Orionz's topic in ESET Endpoint Products
While I can't switch my entire environment to the pre-release, I did change my test machines and it resolved the issue. How long will it be the pre-release before going to the main channel? -
Eset Endpoint v8.1 LiveGrid connection problem
kingoftheworld replied to Orionz's topic in ESET Endpoint Products
Judging by the number of posts in this page, is ESET planning on any fixes on their end to change the response from these servers to avoid this issue? As someone from ESET previously mentioned, there was a change in the LiveGrid components between versions 7 and 8 which is when this started becoming a problem. -
They emailed customers about it. You should probably verify you are on the mailing list for product updates.
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Has there been any information on if clients that only use a mirror server will receive these updates in v8 and v9? I know the question was posted in another thread a while back, but I don't think there was ever a response. We have a number of clients that are not accessible to the Internet and only pull updates from an internal server and we would like for them to auto-update like the rest of our environment.
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Eset Endpoint v8.1 LiveGrid connection problem
kingoftheworld replied to Orionz's topic in ESET Endpoint Products
Thank you for the response. In that case, do you know if Fortinet support was contacted for the issue? -
Eset Endpoint v8.1 LiveGrid connection problem
kingoftheworld replied to Orionz's topic in ESET Endpoint Products
Has this been isolated to customers using Fortigates? -
The ESET LiveGrid servers cannot be reached
kingoftheworld replied to steingat's topic in ESET Endpoint Products
I have seen a noticeable declines as well. We are down maybe 300 from the 2000 we were seeing. -
The ESET LiveGrid servers cannot be reached
kingoftheworld replied to steingat's topic in ESET Endpoint Products
Thank you. Just ran on one of my impacted machines and it successfully makes it to h1-c04-s.eset.com [91.228.165.44]. I am leaning back toward the problem being with this version as another machine with the issue running 8.1 was upgraded to v9 and the problem goes away. -
The ESET LiveGrid servers cannot be reached
kingoftheworld replied to steingat's topic in ESET Endpoint Products
Thanks for posting. I am not seeing the same hops through Russia on my test machine that I previously saw. LiveGrid still isn't happy, but I will deal with it on Monday. -
The ESET LiveGrid servers cannot be reached
kingoftheworld replied to steingat's topic in ESET Endpoint Products
Maybe ESET will bring up some servers in the US to handle some of this communication given their large number of customers in the States. -
The ESET LiveGrid servers cannot be reached
kingoftheworld replied to steingat's topic in ESET Endpoint Products
Further testing says your theory may be correct. On some machines (working machines) the routes to the LiveGrid servers leave the US, go through Denmark and onto ESET. On the ones that aren't working, the route appears to leave the US, head through Russia and some other locations but don't appear to make it to ESET. Curious if anyone else is seeing similar. -
The ESET LiveGrid servers cannot be reached
kingoftheworld replied to steingat's topic in ESET Endpoint Products
That is a good possibility. Given that most (or all) of the IPs go to Europe which is a long way for at least me in the US. -
The ESET LiveGrid servers cannot be reached
kingoftheworld replied to steingat's topic in ESET Endpoint Products
Not for me. Nearly all of these machines are desktops with only a wired NIC. -
The ESET LiveGrid servers cannot be reached
kingoftheworld replied to steingat's topic in ESET Endpoint Products
I think there is something more going on here with the LiveGrid issue that many seem to report. We had a large number of clients (1000+) running EEA 7.4.2041 for about 1 year without any issue. I upgraded everything to 8.1.2037.2 and most seem to be reporting that it is unable to connect to LiveGrid. I checked each of the domains listed on the KB to ensure they are reachable and that correct DNS resolutions are happening and everything was good. Going off of the knowledge shared on the forum of the communication change with 8.1, I went ahead and upgraded one of the clients with the issue to v9. This fixed the issue. Assuming v9 uses the same communication mechanism as v8.1, I lean toward there being something wrong with v8.1 rather than a local network issue. I have clients running v8.1 with the issue and without the issue that are running the exact same image, behind the same firewalls, configured exactly the same.