Serban

Idk, i didn't read the fine print. I just went with the default purchase methodology.

Yeah, thats weird. The license on my laptop is activated. If the license didn't initially activate, maybe i would have a higher chance of a direct kinguin refund.

Unfurtunate series of events I hope others don't get scammed in the future with this method! Too bad because it gives a bad name to your product. I'm contacting my bank for a refund if kinguin doesn't resolve my ticket. You live and learn... Thank you for your support!

It's not about the money i lost, but take a step back and think about how stupid all this sounds from a security standpoint.

Bamikasoft from Afghanistan said they are not the seller. This is getting ridiculous and I am seriously thinking about using other AV software. A user doesn't have to go through all of this just to find the truth. Lastly, why does it matter from who i bought the license? They got payed, ESET got payed, and i got f*ked. The customer. Cheers!

Thank you! After a little bit of searching through my emails i have found my purchase information. I have bought two licences for ESET Internet Security on https://www.kinguin.net/category/62685/eset-internet-security-key-3-years-1-pc . I have contacted both the license seller and Kinguin support. Hopefully we can resolve this issue without involving the bank for refund.

Why i was able to activate an Afghan locked license in Romania in the first place? I came here to find the solution to my problem, only to find out i was sold a faulty license and it's my fault, one year after the purchase while everything works fine on my other device. This is absurd! Am i supposed to wait for a refund after a year of using the product without problems? Unbelievable...

I don't use vpn, and never did. How can we solve this issue?

I don't remember. Searching through my emails i have found the email from noreply@orders.eset.com thanking me for purchasing ESET Internet Security. But if my licences were issued for an Afghan reseller, how is the other license working on my laptop? Btw, i'm in Romania. 2 Hours ago everything was fine.

Hello. I have reinstalled my eset internet security software and i can't activate my license. After I log in, when i choose the license and click continue, i get this message "Activation failed, An error occurred during activation" "An internal error occurred during the activation process" "Error Code: ACT.33" I have 2 licences. 1 for Desktop PC and the other for my laptop. In ESET Home i removed the device from the license thinking that was the problem. Now i can't activate my desktop pc with the available license. What am i doing wrong?