Ryan Dey

I'm seeing the same thing... about 30% of the clients are showing the alert, and I haven't found a common thread.  They are spread across 9.0.x versions, network locations, and install dates.

We have decided to go ahead and update the clients to version 10, but we definitely feel like ESET has abused us as a customer.  It's not a good time for us to dedicate the resources with holiday out-of-office staff, year-end close outs, and a SOC2 audit on-going.

I'm seeing the same thing... about 30% of the clients are showing the alert, and I haven't found a common thread.  They are spread across 9.0.x versions, network locations, and install dates.

We have decided to go ahead and update the clients to version 10, but we definitely feel like ESET has abused us as a customer.  It's not a good time for us to dedicate the resources with holiday out-of-office staff, year-end close outs, and a SOC2 audit on-going.

In a managed environment, like we're using with ESET Protect, we absolutely need the ability to suppress end of life warnings. It makes no sense to warn users that their fully functional client will have a problem 12 months from now.  They can't do anything about it other than worry and clog our helpdesk support.

Give the IT administrators better insights into upcoming end-of-life dates right in the web console rather than making us proactively track down a website within your support pages.    I'm in the console on a daily basis and there'd be plenty of opportunity to warn me that 9.0.2046.0 needs to be updated before November 30, 2022.

In a managed environment, like we're using with ESET Protect, we absolutely need the ability to suppress end of life warnings. It makes no sense to warn users that their fully functional client will have a problem 12 months from now.  They can't do anything about it other than worry and clog our helpdesk support.

Give the IT administrators better insights into upcoming end-of-life dates right in the web console rather than making us proactively track down a website within your support pages.    I'm in the console on a daily basis and there'd be plenty of opportunity to warn me that 9.0.2046.0 needs to be updated before November 30, 2022.

At Wyatt's suggestion, I have posted a feature request in this thread: 
 
It's not showing there yet due to content moderation policies, but should show up soon. on page 4.

In a managed environment, like we're using with ESET Protect, we absolutely need the ability to suppress end of life warnings. It makes no sense to warn users that their fully functional client will have a problem 12 months from now.  They can't do anything about it other than worry and clog our helpdesk support.

Give the IT administrators better insights into upcoming end-of-life dates right in the web console rather than making us proactively track down a website within your support pages.    I'm in the console on a daily basis and there'd be plenty of opportunity to warn me that 9.0.2046.0 needs to be updated before November 30, 2022.