JeremyT

Marcos, my apologies for the late response. Here are some screen shots of what I am seeing. The first clip is what we are seeing in the ERA Active Threats log. Next you can see the In-Depth scan that we ran along with the execution results. Afterwards I checked the scan results on the computer itself and we can see it shows no infected files, but it is still not clearing from the active threats log on the ERA.

You may need to check your DNS server on this one. I had a problem where many computers were going into the Lost & Found group upon Agent Install, but I found out our DNS server was not updating pointers for some reason.

I am having an issue with a few of our clients as well. Basically we work to let ESET clean the infection and if that does not work we clean it manually. After this I always use the ERA to start an in-depth scan on the computers. In the past this has cleared threats off of the "Active Threats" report on the dashboard, but lately it has not been clearing them. I go to the file path that the Active Threats report has listed as well and none of these files are there. Nevertheless, these locations and files are continuing to be reported in the active threats report.