OK... so where to start. I just bought a brand new laptop through Best Buy.
hxxp://www.bestbuy.com/site/asus-rog-17-3-laptop-intel-core-i7-24gb-memory-1tb-hard-drive-256gb-solid-state-drive-black/9826256.p?id=1219438695425&skuId=9826256
That was the laptop I bought. So far, everything is great. But... Nod32. I downloaded the latest version of the Antivirus 8. I installed it fine, activated it fine. It ran the first time scan fine. No issues.
So... then it tried to do a virus definition update. I got an Undocumented error. I've already tried all the basic routines. I've tried turning off the proxy, clearing the cache, restarting and so forth.
The odd thing... my wife has the same laptop, we bought ours together. Hers is doing the same thing. Same error on both laptops. I've got WIndow's 8.1 and so does she.
Any advice? Fresh install of Windows 8.1, everything up to date with Windows updates, and tried all previous steps.
I can turn on my alienware right now with Windows 7 and install the virus definitions with no issues.
Another issues I noticed was that the definitions pause after a certain amount of kb downloaded. It's like at the end of each file download, it stalls for a few minutes before moving to the next. It hasn't done that, ever, on the Alienware I had.
Any advice?
