natbrazil

Being a customer since 2008, I've had this problem every year. So I 'renewed' and as such my username and password remain the same. I follow the instructions and I still have the Orange triangle exclamation. If it requires restarting, etc, why doesn't it say so??? Windows 8.1 64 bit, how do I get renewal to stick easily? And if you're missing instructions on this will you promise to add them? Thanks