What is the level of ESET involvement in this forum? Do ESET technical staff monitor these forums in order to assist customers having difficulty with the product? After having limited success with Version 6 Endpoint Security deployment, not finding specific answers in the provided documentation, and posting very specific questions on this forum AND submitting a support request with specifics, I have no response from either approach. It seems like with Version 6 being as new as it is, the main source for information and technical detail would come from ESET. Is it unreasonable to expect a brand new ESET customer who has very specific questions about functionality with ERA tasks and deployment to get a quick answer from ESET?