I created an All-In-One installer to setup up the agent and ESET protect on a laptop for a new employee, left it running to setup over the weekend. It hasn't shown up on our webconsole (server version 9.0.1144.0, webconsole 9.0.138.0).
I checked the logs (C:/ProgramData/.../status.html) and it's giving me:
Enrollment failed with error: Request: Era.Common.Services.Authentication.RPCEnrollmentRequest on connection: host: "vmname......cloudapp.net" port: 2222 with proxy set as: Proxy: Connection: :3128, Credentials: Name: , Password: ******, Enabled:0, EnabledFallback:1, failed with error code: 2, error message: Failed to create subchannel, and error details: . Request Id:
ERROR: InitializeConnection: Initiating replication connection to 'host: "vmname......cloudapp.net" port: 2222' failed with GetAuthenticationSessionToken: Failed to fetch device session token in time
Replication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: vmname.....cloudapp.net:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
All replication attempts: 3
I've reset the host and port name after running repairs on the ESET agent. I would contact ESET support but our license is with the Polish geo (Polish HQ), and I don't know any Polish (and they exclusively respond in Polish)