jackerbes

@ pavilion alex Thanks for your helpful reply. I am going to hold off on doing that for now. I sent a support request to ESET and opened a case, they are communicating with me by email for now. Their initial suggestion was that I download the ESETLogCollector.exe applications from this link and run it: hxxp://download.eset.com/special/ESETLogCollector.exe I did that and it generated a *.zip archive and that has been emailed back to them for analysis. I'll follow up here with the details on how it goes. I actually ran the ESETLogCollector app two times, one with the firewall disabled and one with it enabled and forwarded both of those. Jack

Help!!!!!!!!!!!!!!!!!!!!!!!!!!!! This forum is not helping at all. I am still unable to use a browser unless I disable the ESET firewall. Is ESET reading these forums? Jack

I am using ESET on W7 on a dual boot Linux/W7 machine. I only use W7 for a short period of time once a day and have ESET installed there. Yesterday when I booted to W7 and started Firefox I got a message from ESET that related to a malware in the browser. And I chose to Deny the process. Then I immediately got a second similar message and chose to Deny that also. From the point on Firefox was not able to find any pages or bookmarks. I had to disable the firewall to get Firefox to work normally. I have tried to find out how to undo those two "Deny" decisions and cannot seem to find it. If there is a page that explains that I cannot seem to find that either. How can I get back to normal? I am using ESET 8.0.319 Jack

OK, thanks much for the quick reply. I think I finally figured it out with your help. I had been going to the ESET main menu page and clicking on Enter Advanced Setup... and then expanding Network, then Personal Firewall, then selecting Learning Mode and that was when it was grayed out. But if I first go to the Personal Firewall choice and change the Filtering Mode setting from the default Interactive Mode to the Learning mode, I can then go to the Learning Mode page and the settings can be changed. That is pretty obtuse but I guess it has to be that way. Now that I can see what the settings choices are on the Learning Mode page I'm confused as to the choices that would be right for setting up an OpenVPN connection. That would seem to require rules for both Inbound and Outbound communications but I have to choose one or the other... I think I'll install the OpenVPN package with ESET at the default Learning Mode settings and see what happens... Thanks again for the help. Jack

Windows 7 Enterprise - 64-bit ESET 8 - Home setup and activated I have had ESET 8 installed and working for a few months and it seems to be doing fine. I want to install and use the Kepard OpenVPN service and want to enable the ESET learning mode as I activate and use that the first time so as to get the firewall and internet security settings sorted out. When I go to the Advanced Setup page and choose the Learning Mode I can see the settings there but they are grayed out and I cannot choose any modes under Learning mode or or make any changes under Rule creation policies. I cannot figure out why this is that way and why I am unable to use the learning mode. Thanks for any help. Jack