I understand but where the problem "Full Support is granted to the latest release of the latest major version and the latest release of the earlier major generation (for only one year after the release of a new product generation)."
A end user does not know which version will be the latest major within a generation it can be 8.1.2001 for example or 8.1.3001 etc. As this is unclear the user has to use basic business principal that the version he purchases at that moment is the latest version and thus has the long support period. We have a few screenshots that version 8.0.2028.0 was Limited support until version 9 + 3 years. however when version 9 was released it was suddenly changed to end of november this year. Version 9 was released in November of 2021 meaning that the version according to the own EOL should be supported till late 2024 and not EOL it 2 years sooner. Also when buying a product and thus the support etc the EOL at purchase is valid so that can't be changed. It can only be changed when the user would have known that version 8.1.XXX would be the latest major version.
