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Kevin Craig

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About Kevin Craig

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    USA
  1. I am using Smart Security Premium v15, Home Edition, on a Windows 10 Acer Laptop. I frequently get "File is blocked for analysis" pop-ups, which are unhelpful to me, as they do not tell me which file, what the associated process is, or what path the file is trying to access. The log file viewer of the ESET GUI, does not provide this information. As you can see from the attached screen shot, all that log provides is the date and time of the detection (for which I receive a pop-up) followed by a 'file safe to use' time and date (when the pop-up notification occurred). What I want to know is: a) What is the file name being blocked/analyzed, b) why it is being blocked/analyzed, and c) what program/file path is associated with the blocked file beyond "<Computer Name>/<User Name>. The support technicians have informed me that this information is not available through the home edition. I would request that it be made available to the home edition. I would very much like to know what process/program is behaving suspiciously enough to warrant a file being sent for analysis and why it is being sent (i.e. looks like 'xxx' trojan.) and where this program/process resides on my computer (ie. drive and file path). I am posting the request here as that is where the support technician said I should post it. The case number is: #00389448 Thank you, Kevin
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