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zjl88858

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About zjl88858

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  1. zjl88858
    I just got in touch with ESET's resellers in Greater China (Version 2), they told me that the information I got before was wrong, they actually sell ESS Premium, but only in Hong Kong, not in mainland China , I have reordered ESS Premium with their help. So now my only appeal is a refund for that wrong order.
  2. zjl88858
    I'm not sure if this is caused by my credit card, because the credit card I use is a Mastercard with a single USD currency and does not support HKD currency. I did not go directly through the local agent in Hong Kong (Version 2 Limited) because they only provide EAV/EIS, no ESS Premium.
  3. zjl88858
    Anything update Marcos? Tomorrow is the billing day for my credit card, this is the last chance for a refund.
  4. zjl88858
    At the same time I got the exact time I made the payment from the bank. 2021-06-05 20:34(+8 Timezone) Converted to GMT, it should be 2021-06-05 12:34
  5. zjl88858
    sorry i don't remember the final url. I remember the interface in English, the domain name should stay at eset.com, I just got the name of the payee from the bank statement, I hope it will come in handy. “ESET WWW.ESET.COM SAN DIEGO CA"
  6. zjl88858
    sorry i don't remember the final url. I remember the interface in English, the domain name should stay at eset.com, I just got the name of the payee from the bank statement, I hope it will come in handy. “ESET WWW.ESET.COM SAN DIEGO CA"
  7. zjl88858
    I placed an order for ESS Premium two days ago, and it was prompted that the payment failed (I didn't remember the wrong reason for the prompt), but when I checked the bill later, I found that the transaction had been credited and my credit card limit was used. After I tried to contact yours via tech support, I didn't even get the auto-response emails. I'm worried that it's a problem with my email that I haven't received your reply, so I'll contact yours here again. My order email is 1033008052#qq.com(# to @) and the credit card was a MasterCard ending in 2572. I would like to receive this product and if the reason for the failed payment is not my problem, I hope yours can ship it to me. I didn't buy it through any distributor because the only distributor in Hong Kong doesn't offer ESS Premium, only EAV and EIS. I buy it on https://www.eset.com/int
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