cmarino79
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About cmarino79
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ESET Mobile Security is locked
cmarino79 replied to cmarino79's topic in ESET Products for Mobile Devices
Dear Marcos, I believe you didn´t follow or maybe I didn´t explain myself clear enough. My ESET Mobile Security locked my cell phone out of the blue. Message says Device is locked due Unknow SIM card inserted. Facts, I didn´t change my SIM. When I click UNLOCK: 1-) I insert my ESET Home password, which I know and it returns me Communication Failed (before you ask me, I have already tried in 3 different valid networks) 2-) When I go to Enter unlock code, then it ask me to go to ESET Home portal, log in to my ESET Home account (OK) and then find my locked device (SAMSUNG SM-A505GT)...that´s the problem. My device disappeared and I can´t generate the Unlock Code. My user name for ESET Home is cmarino79@hotmail.com Until now I have my cell phone locked due ESET product issue. -
cmarino79 joined the community
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My device is locked. At ESET Home, device Samsing SM-A50GT is not appearing and there is no way to me to generate the Unlock Code. Also If I try to logon using my Password, I receive message Communication failed. May you please help me to unlock device?