Dear Marcos, I believe you didn´t follow or maybe I didn´t explain myself clear enough.
My ESET Mobile Security locked my cell phone out of the blue.
Message says Device is locked due Unknow SIM card inserted.
Facts, I didn´t change my SIM.
When I click UNLOCK:
1-) I insert my ESET Home password, which I know and it returns me Communication Failed (before you ask me, I have already tried in 3 different valid networks)
2-) When I go to Enter unlock code, then it ask me to go to ESET Home portal, log in to my ESET Home account (OK) and then find my locked device (SAMSUNG SM-A505GT)...that´s the problem. My device disappeared and I can´t generate the Unlock Code.
My user name for ESET Home is cmarino79@hotmail.com
Until now I have my cell phone locked due ESET product issue.