[Banking & payment Protection not working in Edge or Opera]

1 hour ago, Marcos said:

This was considered before we started developing BPP but there were more cons than pros for that approach.

Could it work as an option? E.g. users could be given an option to install on setup. This could be handy for those using an unsupported browser as they could keep using their browser and then launch the BPP browser for doing banking.

I'm just wondering also what the difference is with BPP and a normal browser. I know it tries for example to protect users information being stolen e.g. keyloggers but wouldn't that technology be good in the browser in general. The only thing I can think of is it may disable stuff e.g. addons and other stuff that might cause issues

[Banking & payment Protection not working in Edge or Opera]

2 hours ago, itman said:

Again, B&PP only supports Chrome, FireFox, and IE11. If your current Win default browser is set to anything other than those noted, B&PP when accessed via desktop icon shortcut will fail.

When you access a B&PP protected web site via FireFox, it will open that web site in B&PP mode within FireFox. In other words, Eset is using the current open browser as long as it's a supported browser. The purpose of the desktop B&PP icon is to allow the option to open the default browser in B&PP mode w/o predefined protected web site consideration.

I have an idea but it may go against what eset does e.g. not including extra stuff such as toolbars.

Some software comes with their own browser. Could eset have a browser just for banking as an option. This was if selected it would instal a small browser so when you opened the desktop icon if set up it would just load esets one

[ESET sending large amount of data]

5 hours ago, Marcos said:

I'm sorry but I don't understand what the question is. If you are asking about the TCP connections by ekrn.exe, I assume it would be possible to reduce them by disabling LiveGrid, IPM, streamed updates, etc. mostly at the cost of deteriorating protection capabilities, however, the product would still attempt to communicate with licensing / activation servers.

I know this may be a little off topic but could there be a more similar to windows that can be activated on eset for people with limited connectivity e.g. a limited bandwidth or does eset usually not use a lot of data

[Eset 13 Version]

On 10/9/2019 at 4:52 PM, jhoney said:

V13 is planned to be released in Q4 this year. More information to follow soon.  The beta is available to Insider program members.

@MarcosCan someone please ban this user. Reported another of his posts the other week. Noticed something strange as one of his post seemed to be exactly the same post I made. User is basically copying someones post and reposting and then editing at a later date to add a spam link. Possibly hopes users will not notice because the link is not originaly included but have been keeping an eye out 

[For Individual Users, This Is One Ransomware You Should Pay Attention To]

5 hours ago, itman said:

Correct.

If ransomware malware embedded in the cracked software installer, Eset alerts about something, and user overrides Eset alert allowing installer to proceed, I would say the odds are you will be nailed. This is because installers run with elevated privileges allowing them to do pretty much whatever they want.

And then in a lot of these cases the user often blames the AV

[For Individual Users, This Is One Ransomware You Should Pay Attention To]

On 9/24/2019 at 10:16 PM, Ransm said:

ESET has a dedicated anti ransomware  shield which should trigger an alert on ransomware behavior. Cracked software, PUA, Web sites , etc, have nothing to do anti ransomware protection

I gather cracked software could be used to hide viruses, ransomware etc. It could even detect something on the AV but the user could ignore it wanting to use the software

[Error MSI.1922- Cant install eset]

3 hours ago, Faith said:

Hi, thanks for your fast response. Scanning has just finished. I reinstalled eset hoping it'd work this time but got the same message again. What could be the problem?

Did you look at the results? Try it again and if it finds anything show what it found by clicking view detailed results.

[Firewall Profiles]

6 hours ago, Marcos said:

Firewall settings are not per-user; you can export EIS configuration and import it later if you want.

Is this something that eset would ever consider. For example I have two user accounts on my pc one for me and one for my wife. I used to use the firewall in interactive mode but don't right now as I didn't want her being confused by multiple popups - so having different profiles and allowing some users to use the automatic mode and some interactive would help with this

[How to share a license?]

20 hours ago, Luuk said:

I recently purchased a license for ESET Internet Security. My wife also wants to use ESET now, so I've added one more device to my license as I understood this is what you need to do when sharing a license with family or friends.
From the license manager I clicked "Share license" and add my wife's email address. After this she received an email with a link to the ESET website with an activation token. As she did not have an account yet, she was prompted to create one, and so she did. So far so good, however, the shared license was nowhere to be found on her account. We thought it could be that something went wrong as she created the account after it was shared, so I withdraw the shared license and shared it again. She did get the same notification email that I had shared this license with her, but again this license could not be found on her account.
So we thought perhaps I needed to share my license key with her. Wrong again, my key could not be shared. While searching for a solution online, the only information we could find is that the recipient of the shared license would receive an email with instructions on how to install etc. However, there are no instructions at all in those emails. The link that says "see more details about license" simply points to www.eset.com.
In other words, there appears to be no information at all on how to actually share a license. I now have paid for a second seat which we cannot use. I have probably just overlooked some information that is somewhere on the ESET website but it should not be that hard to find.

Anyway, can anyone here enlighten us on how to actually share a license?

I'm not sure about the sharing part but I gather you bought a package e.g. for a few licenses as the default standard eset comes with one license.

[Uninstall Eset when it doesn't appear in programs]

1 hour ago, Lightning said:

Thanks BaldNerd for your input. I checked out the links you sent & they look promising, but above my compute ability comfort zone, so i will take your info to a computer repair guy to try your suggestion. Attached is eset  error message & AVG report

Lightning

 

Yeah as someone has mentioned - running two AVs is always risky as both will be trying to do stuff - this is especially risky if both are realtime AVs - some users have extra non realtime avs e.g. you need to load and run a scan manually but it looks like both of yours are real time so will be conflicting. 

Also you mentioned the mac version - this will not work on windows - the one you have installed is eset nod32 which is esets antivirus - eset also has internet security which includes firewall and other stuff and then a premium version which has a password manager and encryption tool.

I noticed you mentioned eset free - the only thing I can think of is you are running a trial - it's a while since I have ran a trial of eset but I believe it is 30 days. There is no free version, just the 30 day trial.

As for AVG, I used to use it years back, but over the years found it started to come with a lot of extra stuff and try to get you to buy their other programs. It is now also owned by Avast. 

[Eset is Splash screen no longer displaying at start up]

18 hours ago, tommy456 said:

Since updating to version 12.2.30.0, the splash screen no longer shows at windows start up following a system restart or power off, I  have tried un /Re installing it It worked a couple of times then stopped , i tried a repair it, worked  the 1st time after it re loaded everything, but following a restart it didn't work again , everything else appears to be working as intended is this a bug ?

Have you checked the setting by hitting F5 to take you into the advanced area and going to the user interface bit - try turning it off if its on - okay it then turn it back on - I know this sounds weird but I remember a user having something saying it was enabled but it wasn't and having to turn it off and on although that was related to copying settings from another installation

[Encryption Pegasus]

5 hours ago, WacoJohn said:

Thank you for the input.  After posting, I later learned it is only for IOS devices(?).  I guess there aren't many Android devices in Saudi Arabia.  At any rate, saw another program (60 Minutes?) about the Pegasus company.  You are right ... HIGHLY secretive.  We will probably never know ... indeed.  It's interesting in that I am sure IOS encrypts ... so evidently Pegasus can decrypt.  Amazing, I would say.

The thing is nothing can ever be guaranteed to be 100 percent safe. I remember an apple fan I used to know who was basically the definition of a fan boy. When i told him there would be bugs, security issues etc. And thus that's why they release patches he basically said there wasn't as the last patch sorted them and denied there where viruses even though you can buy AVs.

To me if there are no bugs at the moment its because they have not been found. Some companies actually buy vulnerabilities and there is a market for them sadly. So while alarming something like this isn't surprising

[Switching on/off VPN causes lengthy ESET checks]

1 hour ago, itman said:

I strongly suspect this is the source of Eset ekrn.exe excessive activity you are observing. As @peteyt posted, his Eset VPN connection is not be deleted and recreated each time the VPN is stopped and started,

As you posted previously if the network adapter connection VPN mini-port filter is likewise being deleted and added at each VPN stop/start event, this most certainly would be the cause.

Perhaps the Wi-Fi Internet main network connection is the source of the VPN adapter connection being deleted from Eset? @peteyt is your main Internet connection Ethernet or Wi-Fi?

Yeah I don't connect wirelessly - Use a powerline adapter to get my internet to my pc

[Switching on/off VPN causes lengthy ESET checks]

54 minutes ago, zamar27 said:

All exist and marked Public. The VPN Connection and Adapter are quickly auto removed from Eset list when VPN is off, and auto added again when its on. It doesn't look like Eset Firewall causes lengthy Eset activity at VPN on/off, but likely some other Eset module, possibly caused by Registry and System file changes at VPN on/off. However, switching Eset System Protection off doesn't alter this pattern, and an open internet browser remains blocked part of the time when it occurs,  i.e. text entry fields and tabs become inaccessible. 

Weird I have a vpn connection in my network bit even when windscribe isn't on. Although not sure if mine is public or home.

[how does one get a live customer support rep?]

2 hours ago, Dave Duran said:

the links to support do not work on the website. so how do i get support?

i just installed windows 10 (upgrading from windows 7)  

tried to install eset.   had to get an updated installer.  tried again with that.

put in my purchased license from when i bought the program.

keep getting error message ....activation failed  code act 33  

clicked on EVERY link for support, can't get past the self help suggestions, which 

don't help at all.

about ready to chuck eset into the trash bin.

any suggestions or help here?

 

From previous posts such as the one I will link it seems like act 33 occurs when someone buys a license that is for a specific country and tries to activate in a different country 

@Marcos may be able to confirm if this is the case. I did find this contact form https://www.eset.com/me/support/contact-support/ Googling eset contact gave me contact emails but for my country UK but there should be some for yours available

[Delete my account]

1 hour ago, myYus said:

hello,

can you please delete my account with all data?

thanks

Not sure if you'd be better emailing eset for this

[Switching on/off VPN causes lengthy ESET checks]

49 minutes ago, itman said:

Does the behavior you're complaining about occur if the firewall is set to default Automatic mode?

I should add I use automatic right now which might be why I haven't had any issues

[Eset 13 Version]

1 hour ago, Marcos said:

You'd need to uninstall v12.2 and install the v13 beta from the appropriate link received from ESET Centercode.

 

1 hour ago, fvmb said:

Marcos, I´m also for a while signed up for Beta Program on Centercode and i didn´t receive anything. Should i do something?

 

Regards,

I think the problem is the user may be signed up for the beta version which to my knowledge has not been released. It is only released for the insider version which is separate and I believe invite only possibly from @Peter Randziak

[Address has been blocked pops up every 8 or so minutes]

On 10/3/2019 at 1:22 PM, Playya said:

Solution: Had several conversations with VPN provider and concluded that I needed to add an exception in NOD32 Antivirus for my VPN .exe  No pop ups since.

Some background: the IP address's that change & are associated with the pop up address, if searched, state that they are associated with Amazon - they in fact are NOT associated, unless my VPN is hosted on an Amazon server!? 

I'm no expert about VPNS but it may be risky adding the VPN to exception - What many users have found is updating the VPN fixed the issue and if this is the case it is safer than adding it to the exceptions

[Eset antivirus software could not clean the virus]

12 hours ago, zahid0406 said:

I use Eset antivirus software all the time. I use Windows 10 pro. For the last 3 months, I have encountered a new problem on my computer. That is, automatic typing happens on my computer, Windows default apps like Calendar, Calculator, Firefox browser bookmarking are automatically started and taken to different websites. I used the two options "Scan your computer" and "Advanced Scans" on Eset antivirus, but both of these options can detect the virus but the virus cannot clean. Due to this problem, I can not run the computer and sometimes the computer is an automatic shutdown. I gave Windows 10 setup a few times but did not get any good results. I want to get rid of this problem. Pls, let me help in the connection.

N.B-

Operating System – Win 10 64-bit

Bios version- F1

Mother board - Gigabyte Technology Co. Ltd. H81M-S2PV (SOCKET 0) .

CPU - Intel Pentium G3250 @ 3.20GHz 50 °C
 

RAM - 16.0GB Dual-Channel DDR3 @ 698MHz (10-10-10-25)

Memory Size  - 16384 MBytes

Storage -
238GB ADATA SU750 (SSD) 70 °C
931GB TOSHIBA DT01ACA100 (SATA) 44 °C
931GB Western Digital WDC WD10EZEX-00BN5A0 (SATA)

Graphics -
S19B300 (1366x768@60Hz)
Intel HD Graphics (Gigabyte)
2047MB NVIDIA GeForce GT 740 (Gigabyte) 40 °C
ForceWare version: 388.13

Power Supply - Thermaltake /500W

Slightly confused by a few things - you said a few apps are loaded and taken to different sites e.g. calculator - I presume the apps are just loading and it is just the browser that loads to other sites?

Also you mentioned windows setup - what did you do with windows? If you reinstalled windows completely as in reformat, then all files would be deleted unless you just upgraded or did a refresh. 

As mentioned by other users we will need to see your logs - what would certainly help is to see what eset is detecting as this may help understand what is happening and how to solve it.

[Switching on/off VPN causes lengthy ESET checks]

1 hour ago, zamar27 said:

No, because there are usually no fixes in ongoing Eset versions related to improved VPN support, only unclear claims of "no guarantees" never supplemented by any effort to resolve reported multiple times bugs. This seems to be an obsolete marketing policy, making it look like consumers don't use and neither need any VPN support of GUI features in Eset, so its only for commercial customers.

 

If true this is wrong and obsolete assumption, given variety of tasks performed by users on PC, overwhelming popularity of VPN services among consumers, and traffic quota limitations of VPN consumer subscription plans.

Firstly what I believe Itman was stating was the fact that if someone kept turning a vpn on and off multiple times eset might look at this suspiciously - not the enabling/disabling but the fact it was happening multiple times.

I have just loaded Windscribe connected and then disconnected and noticed no massive change with eset and my system didn't crawl - and using windscribe a few times in the last few months I have never noticed what you described. While it probably won't help - make sure you are using the latest version of eset with pre-releases enabled - sometimes things are fixed that were causing multiple issues but people don't update and don't realise - it could be that eset didn't even realise the thing they fixed was also causing other issues. 

[Switching on/off VPN causes lengthy ESET checks]

I believe I have windscribe installed but rarely use it but cant remember any issues. Will try tonight to see if I can see your issue. I presume you are on the latest eset version? Also is this with pre-release updates enabled

[Eset 13 Version]

On 10/2/2019 at 8:19 PM, alexander14 said:

And , please Design Eset .

That's is desing 9 to 12 ....  thats is 3-4 years.

 

I've seen some AVs in the past redesign their UI each year. I have wondered if it's partly due to the fact there may not be much difference between new versions but a new interface may disguise that. I used to use BitDefender many years ago which if I remember correctly for a while was guilty of changing things.

I have no problem with tweaks to the UI which eset occasionally does but changing too much can actually  cause issues as people have gotten used to the old design. Sometimes a change is needed but sometimes change for the sake of it can be a bad thing.

There are a few things I would like to see added however which I have brought up. For example when you open eset on the home page area (the default area eset lands on) there is some blank space that I feel could be better utilised. One idea I had was to have the firewall troubleshooter there as it is a handy tool that a lot of people either don't know about or don't know where it is and saves clicking through options to find as its right there as soon as you open it.

I also think being able to add and change what you see when you right click on the eset icon in the taskbar would be great so users could add their favourite stuff. For example someone who was a gamer and used the gamer mode a lot could add it so they could simply right click and enable/disable. Not all users would use this so having it customisable would help this

[Address has been blocked pops up every 8 or so minutes]

It has been posted also on here 

 seems to be possibly linked with ExpressVPN

[Occasional app scanning bug]

Sometimes when I download an android app and eset scans it it doesn't close the scanning notification so it appears to be scanning it constantly - the only way so far I have been able to fix this is to restart the phone. Not sure what causes it and it is only every so often. Has anyone else witnessed this? I'm on the android beta version right now but believe I have also seen it on the stable version randomly in the past.