peteyt
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Posts posted by peteyt
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3 hours ago, Parsi said:
Hello Marcos, thanks a lot for your reply. I apologize for the delay in replying back but my mother is seriously ill, is bedridden, and has multiple bed-sores. I spend most of my time attending to her. I did download the latest version of ESET Internet Security and tried to install it but received an error "installed on too many devices."
I'd like to point out that I purchased ESET Internet Security "2 devices 2 years" from Amazon on 25 Jun 2021 and installed it on two PCs (operating system Windows 7) and activated the license (ending in xxV6) on 21 July 2021. Therefore the license should be valid till 20 July 2023.
The motherboard of one of my PC crashed on March 10 2022 and I had to replace it with a new one and had to reinstall ESET Internet Security again using the provided license key. For quite some time I have been noticing that ESET displays an error message that it no longer supports Windows 7. Since I have an old hard disk drive I decided to install an additional SSD drive and installed Windows 10 on it and, reinstalled ESET on it, and typed in the serial number, only to get the error message (installed on too many devices. I believe that your system is detecting these two instances (of changing the motherboard and adding a SSD) as "installation on additional devices."
The strange part is that if I unplug the SSD (with Windows 10 installed) from the motherboard and launch my PC using the old drive (Windows 7), your product runs smoothly. If required, I can provide the screenshot of the same or even allow you to access my computer using a remote controlling software such as "Anydesk" so that you can confirm that my license is valid.
Later on, I removed all traces of ESET Internet Security from my PC (including all traces from the registry). However, one file still remains on the drive and I am unable to remove it even after trying different methods. Please advise how I can remove the file. Also, please restore my license so that I can use it to activate the new version of ESET Internet Security using my original license. Hoping to get a positive response from you. Thanks a lot in advance.
Warm Regards,
Parsi
Can you also confirm how many installations of eset you have.
If Eset is installed on 1 computer but on a different harddrive or partition each instal is basically classed as 1 license. This would explain the issue why it works on your other hard drive.
If after doing a full uninstall in safe mode you still have issues you can login or register to Eset Home via https://home.eset.com/ and basically remove computers from the license to free it up.
The only issue is this may not be possible if your email is not registered as you mentioned buying through Amazon rather than an Eset distributor
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I'm curious why you are scanning these on multiple sites in the first place. The problem is anything has the potential to flag as suspicious, but the fact no AVs are detecting them looks like these suspicious flags are false positives
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On 1/27/2023 at 9:10 PM, UltimateGamingPower007 said:
Hey ESET Forum
am i at risk of getting hacked ? even with ESET Smart Security Premium?
please let us Gamers know.
I'm sure from what I read online this effects the game mainly but the problem is AVs can only protect you so far. If software itself is vulnerable the risks are higher
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2 hours ago, Marcos said:
To my best knowledge, subscription is currently available only in the US. In the future, it will be available in all countries and the products as well as the ESET HOME portal will be better adapted to it.
If you don't need to share or otherwise manage your license(s) and do not use Anti-Theft nor Parental Control, you don't need to sign up for ESET HOME now.
Can you clarify what you mean by subscription as cannot see anything anywhere online.
Do you mean that eset will go to a monthly subscription option instead of yearly etc.
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10 hours ago, New_Style_xd said:
Even if I deactivate the frame in the settings, am I still 100% protected? 🤔
The frame just tells you that your using protect all browsers. I think you'll get a red or orange border even if disabled if any settings get turned off that are required
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1 hour ago, Donne said:
maybe, but how do you renew license when you don't have access to the device
You can manage licenses at https://home.eset.com/
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6 minutes ago, just said:
Look, you can scan it, I'm not asking
when i choose that location you real-time file protection game files etc. I'm asking if the threatsense parameters scan the selected places constantly as it scans the places
From what was mentioned above with threatsense parameters if it's enabled for something e.g. BIOS Eset will scan it when something accesses it. Not constantly.
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On 1/20/2023 at 8:13 PM, just said:
Hello, no problem
So even if we open the places I have shown in this screenshot, won't the threatsense parameters always scan them like real-time file protection scans computer files (game files, etc.)? @Aryeh Goretsky
As mentioned they are scanned when something accesses them
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11 hours ago, Marcos said:
Patch management should be available this year, at least for business customers.
6 hours ago, tmmls said:@Marcos: Please consider making this available for home/home office/small business users as well. Maybe in the ESET Smart security Premium product. And allow people to upgrade from other subscriptions to that one... Thank you for considering ...
1+ from me for this for home users. I think it could be a good sell for people jumping to the premium product.
I know others and myself have often said that an AV should stick to security but I think out of date software is actually a big security issue and Eset already can alert you to Windows updates
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5 hours ago, Marcos said:
Please see my answer above - repair is not supported for security reasons. Uninstall ESET and install it from scratch please.
The requester mentioned he gets this if he uninstalls as well.
I think doing an uninstall in safe mode might be the best option as it could be a borked installation
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I'd also like to point out that KMSAuto is a crack tool.
This may have ended up on there accidently but please note if you do download cracked programs there is a high risk that these could could contain malware.
ITMan has posted a few stuff in the past in regards to this
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1 hour ago, Marcos said:
I noticed he is also getting the error if he uninstalls instead of repairs but unsure if this is eset related as it mentions policy
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On 1/18/2023 at 8:56 PM, Norm@Home said:
I've had to do that in a couple cases over the last couple years but what worries me is the "User installations are disabled via policy on the machine" because I could end up not being able to reinstall because of that and I have to fix that first. Also if I fix that then a normal repair installation should work and not be blocked.
Are you able to instal anything else? That would confirm if the issue is correct or possibly hint at an incorrect error.
If it is true then it sounds like there is a general issue with windows on the machine
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It may be that the payment got rejected but has went into holding
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On 1/17/2023 at 11:59 AM, el el amiril said:
how about malware sir ?
I presume there is always a risk but don't know enough to confirm what the risk factor would be
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17 hours ago, d3adfish said:
so i have a pretty big music collection that i keep on a traditional hard drive. normally everything works as usual. well a recent folder that i've added for some reason when i try to open it it takes forever while it's populating all the track titles, artist, etc. seemed weird because normally it they open relatively fast. so i did a couple defrags, still doiing it.
so i was digging and come to find out, under properties, like everything on that hard drive is "read only" now. so i tried unchecking it, apply, ok, over and over on different folders and it sometimes it acts like it's doing something then i check it and it's still read only.
searched for causes and one of them is it could be a from ransomware protection or some other form of A/V so that's why i'm here wondering if ESET has anything to do with it or knows why that's started happening. thanks, J
Are you able to open the files?
Normally ransomware encrypts the files and also changes their extension. I've personally not heard of ransomware that would make files read only but not encrypt them but I could be wrong
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9 hours ago, Marcos said:
ESET HOME enables you to manage your licenses or subscriptions as well as devices with ESET products. It also provides quick access to Anti-Theft, Parental Control and Password Manager for those who have ESET Smart Security Premium or ESET Mobile Security or Parental Control for Android.
With the transition to the subscription model it will gain on importance. In the future you should have just one account to ESET HOME and you won't need to have another login to e-store. As for activation, you don't need to know your license key, just connect your ESET product with ESET HOME to activate the license.
You can also install the ESET HOME app on Android and get notifications and warnings from the desktop security product, e.g. if you installed ESET on another family member's device.
Just curious what you mean by transition to subscription model as eset currently is A subscription e.g. for a year
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1 hour ago, John Q said:
Thank you, I will check it.
Bear in mind that I just uninstalled eset and the issue has been resolved.
Mozilla shortcuts work fine now.
I reinstall eset.
Thank you again for your supportDid it still work once eset was reinstalled?
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22 hours ago, Deliware said:
yes it does but the problem is if i have the video paused for a short time it doesnt play or buffers, also if i disable adblocker then the ads will return. another thing is after doing research, there are other people having similar issues: https://forum.eset.com/topic/3579-stuttering-in-streaming-videos/
I presume this is different issue? If removing eset doesn't fix the issue it can't be eset
You could try using the special manual uninstaller via the link bellow which needs done in safe mode to make sure all eset's traces are gone but if the issue still persists eset can't be the culprit
https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool
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6 hours ago, Gogero said:
Are there renewal specials?
Do you mean special offers? It depends on your country etc.
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21 hours ago, Marcos said:
I have no issues opening https://login.eset.com. Is anybody else having issues?
Actually works for me. The URL you posted had added a full stop to the link. It's that that causes the error on my end and removing works fine
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6 hours ago, Marcos said:
I have no issues opening https://login.eset.com. Is anybody else having issues?
I get
Your connection is not private
Attackers might be trying to steal your information from login.eset.com. (for example, passwords, messages or credit cards). Learn more
NET::ERR_CERT_AUTHORITY_INVALID -
On 1/4/2023 at 11:45 AM, UltimateGamingPower007 said:
i did not have ESET Smart Security installed when i was installing the HP Inc. Firmware from Windows Update For Windows 10.0.19045.2006. i Hope that it hasn't injected a virus or malware into my BIOS 😭
Please note this forum is for eset users so support will be very limited. You can use a trial but it might also be worth posting on a generic security site
Do Threatsense parameters always scan for dropdowns?
in ESET Internet Security & ESET Smart Security Premium
Posted
As people have mentioned in every other post boot sectors are scanned when something tries to access it. You scan manually scan them as far as I know but what I presume this means is when not running a manual scan boot sectors will only be scanned when something accesses it