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peteyt

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Posts posted by peteyt

  1. 38 minutes ago, Kucing Hitam said:

    I would like to create a rules to block ccleaner connection but when I go to Firewall Rules - Add Rule - Local - Application, I cannot add the application because it does not appear on ESET Windows. This problem occur after  update to version 15.0.16.0. The same problem also occur with hips rule editor.

    Rules Editor.png

    Is this just for ccleaner or does this occur if trying to add another .exe

  2. 1 hour ago, Marcos said:

    While I'm not saying that a reply is always provided, we do our best to do so. An exception is typically submissions from those who regularly flood us with grey files and basically never submit actual malware or they submit malware which is already detected. I've gone through two pages of this Malware finding and cleaning subforum and didn't find any complaint that the user didn't receive a reply from samples[at]eset.com. Again, not saying that it can't happen but it's rather something that could happen seldom.

    It seems to be more actual website owners I've noticed complaining they've received no reply and technically it's against forum rules to post requests website related on here if I'm correct.

    Like I said it's probably a lot of work to check what is blocked and inform them but if they don't receive a reply they normally end up coming on here

  3. On 10/16/2021 at 6:33 PM, SlashRose said:

    There is never an answer from Eset after such a message, in any case I and all those I know who use Eset have never received an answer to it. Would also be very desirable for me if you would get an answer from Eset!

    Yeah I think if there was more communication it would stop people posting on here. For example a lot of people post their own sites on here after emailing them and having no answer. Often there is malware but if Eset replied it would prevent then having to come here and break forum rules.

    I know this may be easier said than done as they probably receive a lot of emails 

  4. On 10/16/2021 at 9:02 PM, Guest John Doe said:

    Does the ESET anti-virus software remove keyloggers from android? and if so with what degree of certainty (what % out of 100%) I discovered this can be a common issue with android and so I wanted to ask this question before buying.

    I should add that no AV can ever guarantee 100 percent. Think of it like a vaccine for real viruses, there's always a risk of something not working, being missed etc.

    Generally though most AVs will pick up most stuff and the more advanced threat actors tend to target high profile users and businesses.

    Eset is a great AV and as long as you follow safe procedures like sticking to safe sites etc. You'll be fine 

     

  5. 5 minutes ago, virtualpaul said:

    In Windows 8.1, from the services I don't see any option to stop or restart the ekrn 'ESET Service'.  That service has a 5GB memory commit size right now... Most probably memory leaks.

    Is there another way to do this without a reboot?

    I do not want to restart Windows itself since I have many application and some server application running.

    I presume you are using the latest version of Eset?

  6. 1 hour ago, ForceRecon said:

    Please don't respond to this unless you are an admin or moderator or support staff.  I have been waiting patiently for almost a week now and still no reply from staff I think it's because I am getting bumped lower.. Who knows.. Thanks for doing the support.. It is appreciated. I really need to get this solved. I would prefer not to have to call.

    Hello if no one is responding staff wise you could try and create a support ticket via the website as this will always be responded to

  7. 12 hours ago, Peter Randziak said:

    Hello @tommy456 and @Masamunnex,

    Direct Cloud communication module 1118.2, with this issue fixed is available on pre-release update channel.

    Can you please switch to pre-release updates, verify if your ESET product downloaded the Direct Cloud communication module 1118.2, try to reproduce the issue and let us know?

     

    The issue was caused by multiple requests failing, thus taking the channel offline even in case of a short network outage...

    Peter

    Was steam part of the issue with this? Not had it happen in a while but noticed others had the issue with steam running 

  8. 12 hours ago, New_Style_xd said:

    1 - Want to know the difference between regular update and pre-release update?

    2 - if the pre-release is better because the eset program doesn't put it as default?

    As far as I'm aware the pre release version contains fixes to issues and eset recommend people use it to see if it works and if there are any other issues. However eset don't recommend activating it on work computers in case of any issues 

  9. On 9/27/2021 at 1:47 PM, Peter Randziak said:

    I do not have an info on next planned BETA release, but it seems the new versions are being released in a fast pace as generation 7 has now version 7.0.15 available and before there was 7.0.14 and 7.0.12 and all of them were released in September...

    Peter

    I can confirm 7 0.16 has just been released which fixes the issue

  10. 5 hours ago, MichWeb said:

    Hello,
    Yesterday, after updating several apps through Play Store and restarting the device, the icon and notification finally disappeared.
    But as soon as there was a new app update through Play Store, the rotating icon and a notification reappeared.
    Finally, I uninstalled and reinstalled ESET Mobile Security: it is the old version 6.3.66.0 which was again available on the Play Store. And everything works as before.
    Watch out for the next update but probably less buggy.

    Michel

    Sounds the same issue currently present on the Beta version 

  11. On 9/29/2021 at 9:27 AM, Marcos said:

    I've received an official statement on license auto-renewal from ESET LLC:

    We’ve had the same “forced” autorenew experience in place for several years.

    Legal and many many others have had their eyeballs on the current set up and we can confidently say we’re not in violation of any laws. When clicked in cart, this is the disclosure we show to users:

    image.png

    The post purchase receipt email provides direct instructions how to manage one’s autopay settings, including a direct link to the eStore My Account to do so. We also send a notice ~30 days before license expiration, reminding the user about the upcoming charge.

    Autopay and myESET are 2 separate systems. The latter will be renamed ESET HOME soon and is where the user can manage their license, set up parental control, etc. The former is a customer portal where the user can update their autopay settings or see their purchased licenses. The eStore My Account will be deprecated in steps over the next several months as we move toward the Global eStore.

    I will say the quote "by enabling autopay" makes it sounds like it is an option

  12. 13 hours ago, Lethal said:

    Hi Skier & Peteyt!

    Thanks for the responses.

    Yes, I have found Bitwarden, and generally it IS great.

    It is just NOT intuitive enough to cope with multiple google accounts.

    Some thing I will (again) raise with them.

    ciao

    I use Sticky Password myself which ESET's old password manager was based on. It is okay but has some missing features and isn't really updated a lot.

    I found in the past when job hunting some sites would use the same service and have the name in the subdomain which used to confuse it. Not sure if that is still the same 

  13. 5 hours ago, Skier said:

    Some years ago I tried to get ESET's password manager to work and couldn't and initially went with LastPass.  I ditched it following a data breach and the move to only offer the free product to one device.  Now with Bitwarden and it's excellent.

    NB. I haven't recently tried to get ESET's offering working.

    I should note that eset uses a different product now password manager wise 

  14. On 9/22/2021 at 6:50 AM, Marcos said:

    Yes, EsetPerf.etl can be huge; it can grow to gigabytes in minutes, hence we recommend keeping the logging enabled only for a short time. You can compress the file, upload it to a storage location and pm me a download link, we'll see if there's something interesting, such as a high CPU load logged.

    https://easyupload.io/an7iw8 sorry for the delay - not sure if this will be any good, but I've also recently updated Eset to the latest beta and will also monitor that to see if the behaviour has changed.

    ESET is the password

     

  15. 11 hours ago, Marcos said:

    I've received an official statement on license auto-renewal from ESET LLC:

    We’ve had the same “forced” autorenew experience in place for several years.

    Legal and many many others have had their eyeballs on the current set up and we can confidently say we’re not in violation of any laws. When clicked in cart, this is the disclosure we show to users:

    image.png

    The post purchase receipt email provides direct instructions how to manage one’s autopay settings, including a direct link to the eStore My Account to do so. We also send a notice ~30 days before license expiration, reminding the user about the upcoming charge.

    Autopay and myESET are 2 separate systems. The latter will be renamed ESET HOME soon and is where the user can manage their license, set up parental control, etc. The former is a customer portal where the user can update their autopay settings or see their purchased licenses. The eStore My Account will be deprecated in steps over the next several months as we move toward the Global eStore.

    To avoid other complaints/confusion, would it not be better to have a slider on the page so the user can have it disabled when purchasing rather than having to get the user to agree to it first before opting out.

  16. 58 minutes ago, Peter Randziak said:

    Hello @peteyt,

    the fix for the stuck notification has been committed so new builds should have it fixed.

    When it comes to e-mail notification in Slovak language it seems you submitted the ticket directly from the application and you have it activated with your Insider license (those are registered on ESET HQ, which is in Slovakia), thus you received the autoreply in Slovak language...

    Peter

    Ah good to know. Do you think it'll take a while for the fix?

  17. 1 hour ago, Peter Randziak said:

    Hello @peteyt

    I use the BETA version too and noticed the bug as well. The dev team has it tracked to fix it (P_EMSA-10346).

    I'm checking it. I guess the BETA tickets for EMSA are routed to HQ support, but the reply still should be in your language...

    Peter

    Good to know it's reproducible as it was starting to bug me

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