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WhiteSmoke

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WhiteSmoke last won the day on December 10 2016

WhiteSmoke had the most liked content!

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    USA
  1. Hi ESET, I have been forced to re write this post as my previous post was closed before I had the chance to answer, also the post I made around 20 minutes ago was also deleted. " The software in question is not detected as malware (ie. virus, trojan, etc.) but as a potentially unwanted application (PUA). The software was analyzed in ESET's malware research lab and was found to meet criteria for PUA detection. Detection of PUA is fully optional, and it's up to the user if they want to opt for detection or not. Even with PUA detection enabled, the user can exclude the application from scannin
  2. I apolgize Marcos, I will create a new one you can delete my posts in this thread. Also Marcus I wasn't answered regrading the martter of whitesmoke website being blocked only the software being blocked.
  3. Thank you mceisel for your fast response although the only reason I am writing here is because of the urgency of this matter most of our clients use ESET which I even highly recommend to everyone although our site is blocked so they can't use our software. I have emailed the labs on many occosations although haven't ever gotten an answer I have also does scans on the site from many different anti malware sites and ESET is one of the only ones blocking the site. I understand you can't give me a full answer regarding why I would just love any advice I can get to get this unblocked and if there
  4. I am also currently having the same problem with our website we have done all kinds of scans to make sure it is 100% safe if anyone at ESET or any security specialist can assist me please with finding out why the website www.whitesmoke.com is blocked not any other site. It is a 100% safe software which is marked by ESET as a PUA which isn't the problem as I hope they will remove it one day although I pleed for any help in assisting me getting the website unblocked and will perform any steps required for ESET to do so. Also if any feedback as to why the site is blocked I would love any help. We
  5. as mentioned above we have spoken to almost every AV and they have regarded it as a false postive the reason you can't access it is because ESET blocked whitesmoke thus the reason for this post. If you check us out on Virustotal.com you will see that no other comapny has us blocked only ESET and I can assure everything that there is no malware within the software. hope to get this sorted soon. David Jones
  6. I don't want to sell the software here as that isn't the idea although it is a full proof reading software that corrects your Grammar, spelling and puncuation to a very advanced level.
  7. Hi, My name is David Jones I have been trying for over 1 year to get the WhiteSmoke software approved with ESET as it is a False Postive, I have emailed the labs many times with everything they require but never seem to get any answer. I have scanned the software on Virustotal.com https://www.virustotal.com/en/file/f57a29cfe6bcc76cacc36916a4d7f1a6feeba772026627afdd8e010f828e82d8/analysis/1369692107/ It comes up with only ESET as blocking it, Please can the software be approved as ESET has blocked the application servers and website. I can assure you we are trusted company (
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